Senior Solution Architect - Agentforce Contact Center

Salesforce
Michigan, Illinois, Florida, Georgia, Texas
Workplace: RemoteFull timeUSD 123,100 - 227,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Presentation","Communication","Problem-solving","Risk management","Facilitation"]

Lead sophisticated enterprise customer engagements for Agentforce Contact Center within Salesforce Professional Services, advising PACE industry clients as a strategic, trusted platform expert. You’ll own workstreams, guide solution architecture, and facilitate discovery sessions to define requirements, system designs, and user stories. Collaborate across teams to manage risks, keep programs on track, negotiate complex solutions, and drive customer acceptance through C-suite presentations and enablement.

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FursaFursa
Salesforce
Salesforce
12 hours ago

Senior Solution Architect - Agentforce Contact Center

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead sophisticated enterprise customer engagements for Agentforce Contact Center within Salesforce Professional Services, advising PACE industry clients as a strategic, trusted platform expert. You’ll own workstreams, guide solution architecture, and facilitate discovery sessions to define requirements, system designs, and user stories. Collaborate across teams to manage risks, keep programs on track, negotiate complex solutions, and drive customer acceptance through C-suite presentations and enablement.
Location: Michigan, Illinois, Florida, Georgia, Texas
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as a strategic, trusted advisor for PACE industry clients leveraging deep expertise in Agentforce Contact Center.
  • •Lead one or more workstreams across sophisticated enterprise engagements, partnering to deliver key artifacts and outcomes.
  • •Guide customers and colleagues in rationalizing and deploying emerging technologies to increase business value.
  • •Manage risks, negotiate solutions with customers and third-party partners, and keep programs extendable and maintainable.
  • •Conduct discovery, analyze requirements, and craft comprehensive system and functional designs while enabling agentic delivery outcomes.
Travel: High travel

Pay and Benefits

Salary: USD 123,100 - 227,000 annually
Perks:Health InsuranceDentalVision401kPaid ParentalLife InsuranceDisability InsuranceEquity

Key Requirements

  • •Extensive experience with configuration and customization with Agentforce Contact Center.
  • •Expertise defining system architecture landscape, identifying gaps, and delivering solutions aligned to desired business outcomes.
  • •Experience leading discovery sessions, defining business requirements, writing user stories, and producing detailed system/functional designs.
  • •Experience documenting business processes and creating wire-framing/system designs using tools such as process flow diagrams, UML, and sequence diagrams.
  • •Strong presentation skills and ability to communicate rationale to stakeholders across multiple levels.
Experience:Enterprise implementationsConsulting
Education:Bachelor's in Technology, Engineering (any field) or a related quantitative discipline
Skills:PresentationCommunicationProblem-solvingRisk managementFacilitation
Certifications:Salesforce certifications
Tech Stack:Agentforce Contact CenterSalesforce platformClaudeCursorElements CloudUMLSequence diagrams

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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