Manager, Crew Systems & Business Analysis

Qantas Airways
Melbourne
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Communication","Negotiation","Organisational","Influencing","Commercial acumen"]

Lead critical crew systems, optimisation, and workforce planning business analysis within Jetstar’s Workforce Planning team. You’ll manage a specialist group delivering insights, scenario modelling, and recommendations that support business-critical decisions across Flying Operations and Cabin Crew. Accountable for the integrity and optimisation of core planning systems (Jeppesen, ALPAS, JBID/StarBid), you’ll partner with senior stakeholders across multiple Qantas Group functions to inform long-range workforce and enterprise bargaining inputs.

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Qantas Airways
Qantas Airways
12 hours ago

Manager, Crew Systems & Business Analysis

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Last checked: 11 hours agoStatus: Live

Job Summary

Lead critical crew systems, optimisation, and workforce planning business analysis within Jetstar’s Workforce Planning team. You’ll manage a specialist group delivering insights, scenario modelling, and recommendations that support business-critical decisions across Flying Operations and Cabin Crew. Accountable for the integrity and optimisation of core planning systems (Jeppesen, ALPAS, JBID/StarBid), you’ll partner with senior stakeholders across multiple Qantas Group functions to inform long-range workforce and enterprise bargaining inputs.
Location: Melbourne
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead critical systems, optimisation, and business analysis activity across Jetstar’s Workforce Planning function.
  • •Manage crew workforce systems and ensure integrity, configuration, and optimisation of core planning systems (Jeppesen, ALPAS, JBID/StarBid).
  • •Lead a specialist team to deliver high-quality insights, scenario modelling, and recommendations for business-critical decisions.
  • •Conduct advanced what-if analysis and support workforce planning roadmap inputs across training, headcount, and simulator demand.
  • •Provide enterprise bargaining analysis and long-range planning inputs, partnering with senior stakeholders across workforce planning, flying operations, cabin crew, and related Qantas Group teams.

Pay and Benefits

Perks:Travel Allowance

Key Requirements

  • •A business or aviation degree, or equivalent industry experience.
  • •5–10 years’ experience in Airline Operations and/or Workforce Planning.
  • •3–5 years’ experience leading, coaching and supporting a team.
  • •Experience with crew scheduling or optimisation systems such as Jeppesen (highly desirable).
  • •Strong conceptual and analytical skills to interpret complex data and provide actionable insights.
Experience:Airline operationsWorkforce planning
Skills:CommunicationNegotiationOrganisationalInfluencingCommercial acumen
Languages:English
Tech Stack:JeppesenALPASJBID/StarBid

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
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