Senior Call Centre Representative

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Multitasking","Attention to detail","Customer orientation"]

Provide professional, timely phone support for patients and referring offices in an oral and maxillofacial surgery practice. Schedule and confirm appointments, answer questions about treatment plans and insurance/financial options, and maintain accurate patient records using electronic medical record systems. Handle complaints, support a smooth referral process, and mentor newer representatives. This remote full-time role operates in a fast-paced healthcare environment.

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Qureos
Qureos
22 hours ago

Senior Call Centre Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide professional, timely phone support for patients and referring offices in an oral and maxillofacial surgery practice. Schedule and confirm appointments, answer questions about treatment plans and insurance/financial options, and maintain accurate patient records using electronic medical record systems. Handle complaints, support a smooth referral process, and mentor newer representatives. This remote full-time role operates in a fast-paced healthcare environment.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Answer incoming calls and respond to inquiries professionally and on time.
  • •Schedule appointments and follow up on appointment confirmations.
  • •Provide accurate information about treatment plans, insurance coverage, and financial options.
  • •Maintain and update patient records and collaborate with referring offices to support referrals.
  • •Handle patient complaints and resolve issues; train and mentor new call centre representatives.

Key Requirements

  • •Minimum 3 years of experience in a call centre or customer service role.
  • •High school diploma or equivalent; some college education preferred.
  • •Excellent communication and interpersonal skills.
  • •Proficiency in Microsoft Office and experience with electronic medical records.
  • •Ability to multitask in a fast-paced environment with strong attention to detail; healthcare call centre experience is a plus.
Experience:3+ yearsHealthcare
Education:High School
Skills:CommunicationInterpersonal skillsMultitaskingAttention to detailCustomer orientation
Tech Stack:Microsoft OfficeElectronic medical recordsElectronic medical record (EMR)

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn