Interactive Brokers Group

4 weeks ago

Infrastructure & Operations - Platform Engineer - Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide first-level support to IBKR users for Microsoft Windows IT issues, handling incidents via phone, email, in-person assistance, and remote support tools. Troubleshoot hardware, software, desktops, laptops, VMs, and peripherals; install OS/applications, manage deployments, and document resolutions. Update incident records, escalate when needed, and contribute to knowledge-base articles, training, and IT projects. Work within a hybrid model in London’s Fenchurch Street office.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

•Provide first-level technical assistance for reported issues related to computer systems, software, and hardware promptly to meet SLAs.
•Resolve issues for desktops, laptops, virtual machines, smartphones, scanners, printers, and other employee peripherals.
•Install operating systems, applications, hardware drivers, and customise system settings according to departmental standards.
•Investigate problems with troubleshooting and diagnostic tools to identify root cause and implement permanent solutions.
•Maintain incident management updates, document resolutions in the knowledge base, and escalate incidents when necessary.

Pay and Benefits

Perks:Annual BonusEquityPensionLife AssuranceIncome ProtectionPrivate MedicalDental PlanHealth InsuranceAnnual LeaveHybrid Work

Key Requirements

•Associate’s Degree in Computer Science or a related field (preferred).
•Proven technical support experience with strong organisational, prioritisation, and multitasking abilities.
•Strong knowledge of Microsoft Windows desktop operating systems and diagnostic/troubleshooting skills.
•Working knowledge of Entra ID and Azure services, and the TCP/IP protocol stack and Wi‑Fi.
•Ability to support PCs in an Active Directory environment and communicate technical concepts to non-technical stakeholders.

Education:Bachelor's in Computer Science

Skills:CommunicationClient-service orientationPatienceAttention to detailInitiativeTeamworkMultitaskingTroubleshooting

Certifications:A+Network+MicrosoftVMware

Tech Stack:Microsoft WindowsMicrosoft OfficeEntra IDAzurePowerShellPythonVMwareIntuneTCP/IPWi-FiDNSDHCPActive DirectoryOffice 365Desktop imagingApplication deploymentHard drive encryptionGroup policiesVirtual machinesMicrosoft Windows desktop operating systems

Company Brief

Interactive Brokers Group

Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Greenwich, United States

Founded: 1977

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Interactive Brokers Group

4 weeks ago

Infrastructure & Operations - Platform Engineer - Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

•Provide first-level technical assistance for reported issues related to computer systems, software, and hardware promptly to meet SLAs.
•Resolve issues for desktops, laptops, virtual machines, smartphones, scanners, printers, and other employee peripherals.
•Install operating systems, applications, hardware drivers, and customise system settings according to departmental standards.
•Investigate problems with troubleshooting and diagnostic tools to identify root cause and implement permanent solutions.
•Maintain incident management updates, document resolutions in the knowledge base, and escalate incidents when necessary.

Pay and Benefits

Perks:Annual BonusEquityPensionLife AssuranceIncome ProtectionPrivate MedicalDental PlanHealth InsuranceAnnual LeaveHybrid Work

Key Requirements

•Associate’s Degree in Computer Science or a related field (preferred).
•Proven technical support experience with strong organisational, prioritisation, and multitasking abilities.
•Strong knowledge of Microsoft Windows desktop operating systems and diagnostic/troubleshooting skills.
•Working knowledge of Entra ID and Azure services, and the TCP/IP protocol stack and Wi‑Fi.
•Ability to support PCs in an Active Directory environment and communicate technical concepts to non-technical stakeholders.

Education:Bachelor's in Computer Science

Skills:CommunicationClient-service orientationPatienceAttention to detailInitiativeTeamworkMultitaskingTroubleshooting

Certifications:A+Network+MicrosoftVMware

Company Brief

Interactive Brokers Group

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Greenwich, United States

Founded: 1977

Website LinkedIn