Customer Specialist - Part Time

CarMax
United States
Workplace: OnsitePart timeUSD 15.5 - 32.4 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Deliver a customer-first experience as a Customer Specialist in Training, guiding customers through vehicle sales, appraisals, test drives, and financing. Support inventory processes such as vehicle check-in, daily scanning, and reconciliation, and perform cosmetic inspections aligned to CarMax Quality Standards. Handle key administrative tasks, coordinate service appointments, and review repair order invoices for accuracy while following CarMax EH&S requirements.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Part Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Deliver a customer-first experience as a Customer Specialist in Training, guiding customers through vehicle sales, appraisals, test drives, and financing. Support inventory processes such as vehicle check-in, daily scanning, and reconciliation, and perform cosmetic inspections aligned to CarMax Quality Standards. Handle key administrative tasks, coordinate service appointments, and review repair order invoices for accuracy while following CarMax EH&S requirements.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional customer service.
  • •Conduct vehicle condition assessments, document details for appraisals, and communicate findings to Buyers.
  • •Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • •Handle administrative tasks and coordinate service appointments, reviewing repair order invoices for accuracy while following EH&S requirements.

Pay and Benefits

Salary: USD 15.5 - 32.4 hourly
Perks:Sick TimePaid LeaveFloating Holiday

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Build lasting relationships and create win-win solutions for customers.
  • •Integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
  • •High School Diploma or equivalent, valid driver’s license, and ability to lift up to 25 lbs.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver's license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn