Applied Materials

2 days ago

Technical Product Support Engineer II - (E2) - CMP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Deliver advanced technical support for CMP products, ensuring optimal fleet performance and resolving escalated issues across TSMC fabs. Support engineering systems in applications and reliability labs, act as the intermediary between customers and the factory with documentation and troubleshooting guidance, and provide beta site support for new hardware, software, or process installs. Present performance metrics and lead technical failure analysis using structured methods such as DOE, while creating and reviewing technical improvement and upgrade documentation.

Location: Taiwan

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Provide systems support for engineering systems in applications or reliability labs and support engineering owners on assigned projects with vendors or suppliers.
•Serve as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians, and product support personnel for diagnosing, troubleshooting, repairing, and debugging equipment.
•Provide beta site support for installation, operation, calibration, service, and/or testing of new hardware, software, or processes.
•Present system performance data including Uptime, MTBF, MTBI, Availability, and related equipment and process parameters.
•Support GPS by generating documentation such as CENs and BKMs; create and review documentation for technical improvements, system upgrades, and support plans, and present at the engineering level.

Travel: Medium travel

Pay and Benefits

Perks:Employee AssistanceTravel Allowance

Key Requirements

•1-5 years in the semiconductor industry, preferably with CMP experience, and experience supporting TSMC customers is a plus.
•Open to New College Graduates (NCGs).
•Proven ability to lead technical failure analysis for high-value problems (HVP) using DOE or other structured problem-solving methodologies.
•Ability to collaborate across global teams and with customers with strong English verbal and written communication skills.

Experience:1-5 yearsSemiconductorCMPTSMC

Skills:Problem-solvingTechnical communicationCollaboration

Languages:English

Tech Stack:DOECENsBKMsUptimeMTBFMTBIAvailabilityGPS

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

2 days ago

Technical Product Support Engineer II - (E2) - CMP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Taiwan

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Provide systems support for engineering systems in applications or reliability labs and support engineering owners on assigned projects with vendors or suppliers.
•Serve as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians, and product support personnel for diagnosing, troubleshooting, repairing, and debugging equipment.
•Provide beta site support for installation, operation, calibration, service, and/or testing of new hardware, software, or processes.
•Present system performance data including Uptime, MTBF, MTBI, Availability, and related equipment and process parameters.
•Support GPS by generating documentation such as CENs and BKMs; create and review documentation for technical improvements, system upgrades, and support plans, and present at the engineering level.

Travel: Medium travel

Pay and Benefits

Perks:Employee AssistanceTravel Allowance

Key Requirements

•1-5 years in the semiconductor industry, preferably with CMP experience, and experience supporting TSMC customers is a plus.
•Open to New College Graduates (NCGs).
•Proven ability to lead technical failure analysis for high-value problems (HVP) using DOE or other structured problem-solving methodologies.
•Ability to collaborate across global teams and with customers with strong English verbal and written communication skills.

Experience:1-5 yearsSemiconductorCMPTSMC

Skills:Problem-solvingTechnical communicationCollaboration

Languages:English

Tech Stack:DOECENsBKMsUptimeMTBFMTBIAvailabilityGPS

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor