Client Care Center-Small Business Care

Handle inbound calls for routine, low-complexity inquiries from new and existing clients, using available tools to deliver a differentiated client experience. Investigate requests and provide resolutions across Care Center, branches, and other lines of business within a specialty area (e.g., business care, cards, or loan servicing). Use consultative support to educate clients on products, escalate errors/regulatory risks, and follow policies to protect clients and Truist.