Lead Analyst - Site IT Support

Eaton
Pune
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 7-10 yearsEducation: bachelorsSkills: ["Customer service","Communication","Mentoring","Leadership","Problem-solving"]

Own day-to-day IT support for Eaton sites, ensuring strong site health and fast restoration of site IT service interruptions. Lead asset and ITSM execution (incident, request, problem, change, project), drive site improvement initiatives, and perform troubleshooting for larger IT issues. Deploy and support end-user hardware and software (Windows, Microsoft Office), PCs and peripherals, printers, scanners, network devices, OT/I4.0 systems, and virtual machines, while collaborating closely with local teams to maintain SLAs and compliance.

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Eaton
Eaton
1 week ago

Lead Analyst - Site IT Support

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Last checked: 10 hours agoStatus: Live

Job Summary

Own day-to-day IT support for Eaton sites, ensuring strong site health and fast restoration of site IT service interruptions. Lead asset and ITSM execution (incident, request, problem, change, project), drive site improvement initiatives, and perform troubleshooting for larger IT issues. Deploy and support end-user hardware and software (Windows, Microsoft Office), PCs and peripherals, printers, scanners, network devices, OT/I4.0 systems, and virtual machines, while collaborating closely with local teams to maintain SLAs and compliance.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide site support and day-to-day IT ownership for one or more sites, including site health and customer experience, with fast restoration of IT interruptions.
  • •Support device lifecycle management and deploy/configure hardware client operating systems and productivity software for end users.
  • •Execute IT Service Management (ITSM) processes including asset management, change management, incident management, request management, problem management, and project management to meet SLAs.
  • •Lead global improvement initiatives and perform root cause analysis and problem management as needed.
  • •Influence budgeting and forecasting for IT infrastructure, participate in internal audits, and support IT process improvements for manufacturing equipment while adhering to company policies and compliance requirements.

Pay and Benefits

Perks:Relocation

Key Requirements

  • •Bachelor’s degree from an accredited institution.
  • •7+ years of relevant IT service delivery experience (and 7+ years overall experience).
  • •Advanced knowledge of MS Windows Operating Systems and MS Office (PowerPoint, Excel, SharePoint, Outlook).
  • •Advanced hardware and IT infrastructure support skills, including PCs/peripherals, printers, scanners, switches, wireless access points, virtual machines, UPS, and mobile devices.
  • •Working knowledge of IT Service Management (ITIL) covering asset management, incident management, request fulfillment, problem management, and change management.
Experience:7-10 yearsIT service delivery
Education:Bachelor's
Skills:Customer serviceCommunicationMentoringLeadershipProblem-solving
Tech Stack:MS WindowsMicrosoft OfficePowerPointExcelSharePointOutlookITSMITILAsset ManagementIncident ManagementRequest FulfilmentProblem ManagementChange ManagementVirtual machinesUPSWireless access pointsSwitchesNetworkServersStorage

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn