Service Advisor, Rutherford, NJ

Lucid Motors
United States
Workplace: OnsiteFull timeUSD 28 - 38 hourlyFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Interpersonal skills","Compassion","Problem-solving","Creative thinking","Documentation"]

Provide front-line service to vehicle owners by greeting clients, answering calls, and guiding them through the service process. Consult with technicians, accurately document customer concerns, and track vehicles through maintenance and repair while ensuring work meets Lucid quality standards. Manage check-in/inspections, PDI transport damage documentation, loaner agreements and ride coordination, warranty follow-ups, and authorization/invoice flows using DocuSign.

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Lucid Motors
Lucid Motors
2 weeks ago

Service Advisor, Rutherford, NJ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide front-line service to vehicle owners by greeting clients, answering calls, and guiding them through the service process. Consult with technicians, accurately document customer concerns, and track vehicles through maintenance and repair while ensuring work meets Lucid quality standards. Manage check-in/inspections, PDI transport damage documentation, loaner agreements and ride coordination, warranty follow-ups, and authorization/invoice flows using DocuSign.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure clients are informed throughout the service experience from initial contact to vehicle handover.
  • •Conduct inspections and check-in processes, including documenting damage and transport damage on PDI vehicles and Bill of Lading documentation.
  • •Manage loaner agreements and coordinate rental/ride options for customer convenience.
  • •Maintain Customer Satisfaction Index (CSI) and uphold warranty and work-order accuracy by reviewing work orders and correcting issues within timeframes.
  • •Obtain signatures for service authorization and invoices via DocuSign, explain completed repairs and invoices to customers, and perform final QC before returning vehicles.

Pay and Benefits

Salary: USD 28 - 38 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

  • •2-5 years of automotive experience with training as a Service Advisor or front-of-house customer-facing role.
  • •Excellent interpersonal skills with a compassionate and patient demeanor.
  • •Strong problem-solving and creative thinking skills.
  • •Ability to articulate and document details to ensure smooth workflow.
  • •Proficiency with Microsoft Office and willingness to learn proprietary DMS software.
Experience:2-5 years
Education:Bachelor's in Automotive Technology or Business Management
Skills:Interpersonal skillsCompassionProblem-solvingCreative thinkingDocumentation
Licenses:Driver's license
Languages:English
Tech Stack:Microsoft OfficeDocuSignDMS

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn