NTT

6 months ago

Security Engineer WAF & SSLO (L1)

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Last checked: 7 hours agoStatus: Live

Job Summary

Provide remote technical support for security services by diagnosing and resolving client incidents, restoring service, and ensuring zero missed SLA conditions. Maintain support processes, document and close resolved incidents, monitor service delivery against SLAs, and keep configurations accurate for security configuration items. Use security service assurance tools to investigate root causes, escalate unresolved issues, coordinate incident resolution, and continuously update ticketing systems and knowledge articles.

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Entry level

Key Responsibilities

•Provide professional remote technical support by identifying, diagnosing, and resolving security incidents for clients.
•Maintain the support process and ensure requests are handled per procedures, including incident logging, documentation, and closure.
•Use service assurance tools to investigate issues, collect performance statistics, create reports, and update ticketing systems and portals.
•Monitor service delivery against SLAs, analyze service records to maintain or improve service levels, and initiate or report required actions.
•Maintain secure configuration and configuration item records, track and correct CI information, investigate root causes, and coordinate escalation and service recovery activities.

Key Requirements

•Entry-level knowledge of vendor technologies (e.g., Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus).
•Entry-level knowledge of management agent concepts, redundancy concepts, and remote console architecture within the supported domain.
•Entry-level experience with security technologies such as Firewall, IPS, IDS, and Proxy.
•Entry-level experience providing remote technical support, including diagnosis and troubleshooting for clients.
•Degree or relevant qualification in Information Technology or Computing, plus associate-level security certifications (e.g., CCNA, JNCIA, ACCA, PCNSA, CCSA).

Experience:Security technologiesRemote technical support

Education:Bachelor's

Skills:CommunicationActive listeningClient focusAdaptabilityWork under pressure

Certifications:CCNAJNCIAACCAPCNSACCSACiscoMicrosoftARCAudio CodesPeterCOnnectSonus

Tech Stack:WAFSSLOCiscoMicrosoftARCAudio CodesPeterCOnnectSonusManagement agentsRedundancy conceptsRemote console architectureFirewallIPSIDSProxyService assurance software

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT