Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Support performing arts nonprofits using the Arts People ticketing, box office, and fundraising platform. Serve as the first point of contact across tickets, live chat, and phone, troubleshooting workflows like ticketing setup, show configuration, seasonal pricing, and patron rollovers. Navigate Zendesk for documentation and escalation, test and validate bugs, and meet KPIs such as TTFR and CSAT. You’ll also use AI tools (Zendesk Copilot, Gemini, Slackbots) and help improve support processes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer questions and troubleshoot complex software workflows for arts organizations, including ticketing setup, show configuration, seasonal pricing, and annual patron rollovers.
•Provide support across tickets, live chat, and phone support while documenting and escalating issues in Zendesk.
•Test and verify software bugs, and communicate verified defects to support team leaders or product teams with urgency.
•Research issues in Zendesk, Slackbot, and Jira to identify trends and help prevent duplication of work.
•Maintain support documentation, monitor and manage Jira tickets with the Development team, and drive continuous process improvements.

Key Requirements

•1+ years of experience in technical support, troubleshooting, database administration, or a related technical role.
•Strong ability to troubleshoot complex software issues and work through complex workflows with attention to detail.
•Excellent verbal and written communication skills, including explaining technical topics to non-technical audiences.
•Excellent problem-solving skills with demonstrated empathy and a continuous learning mindset.
•Willingness to quickly learn new technologies and tools, including Zendesk, Slack, Jira, Atlassian products, Salesforce, and Neon One products.

Experience:NonprofitSaaS

Education:Bachelor's

Skills:EmpathyProblem-solvingCommunicationAttention to detailContinuous learning

Tech Stack:ZendeskZendesk CopilotGeminiSlackbotJiraAtlassian productsSalesforceSlack

Company Brief

Zipline

Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.

Industry: HR Tech

Website

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Zipline

2 weeks ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer questions and troubleshoot complex software workflows for arts organizations, including ticketing setup, show configuration, seasonal pricing, and annual patron rollovers.
•Provide support across tickets, live chat, and phone support while documenting and escalating issues in Zendesk.
•Test and verify software bugs, and communicate verified defects to support team leaders or product teams with urgency.
•Research issues in Zendesk, Slackbot, and Jira to identify trends and help prevent duplication of work.
•Maintain support documentation, monitor and manage Jira tickets with the Development team, and drive continuous process improvements.

Key Requirements

•1+ years of experience in technical support, troubleshooting, database administration, or a related technical role.
•Strong ability to troubleshoot complex software issues and work through complex workflows with attention to detail.
•Excellent verbal and written communication skills, including explaining technical topics to non-technical audiences.
•Excellent problem-solving skills with demonstrated empathy and a continuous learning mindset.
•Willingness to quickly learn new technologies and tools, including Zendesk, Slack, Jira, Atlassian products, Salesforce, and Neon One products.

Experience:NonprofitSaaS

Education:Bachelor's

Skills:EmpathyProblem-solvingCommunicationAttention to detailContinuous learning

Tech Stack:ZendeskZendesk CopilotGeminiSlackbotJiraAtlassian productsSalesforceSlack

Company Brief

Zipline

Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.

Industry: HR Tech

Website