Senior Corporate PR Manager

Freshworks
San Mateo
Workplace: HybridFull timeUSD 160,000 - 195,000 annuallyFunction: Communications, PR & CommunityExperience: 8+ yearsSkills: ["Strategic thinking","Writing and editing","Narrative architecture","Executive presence","Stakeholder management"]

Own the executive communications strategy and editorial engine that shapes Freshworks’ C-suite external voice. Drive category leadership for AI-powered service operations through a unified narrative stack spanning executive social (LinkedIn/YouTube), keynotes, podcasts, media, and analyst briefings. Partner across marketing, product marketing, brand, investor relations, and employee engagement to align messaging, accelerate AI-assisted content workflows, and measure resonance across earned media and social growth.

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Freshworks
Freshworks
2 days ago

Senior Corporate PR Manager

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Last checked: 19 minutes agoStatus: Live

Job Summary

Own the executive communications strategy and editorial engine that shapes Freshworks’ C-suite external voice. Drive category leadership for AI-powered service operations through a unified narrative stack spanning executive social (LinkedIn/YouTube), keynotes, podcasts, media, and analyst briefings. Partner across marketing, product marketing, brand, investor relations, and employee engagement to align messaging, accelerate AI-assisted content workflows, and measure resonance across earned media and social growth.
Location: San Mateo
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Lead category leadership by owning executive POVs and maintaining an Executive Communications Narrative Stack across keynotes, bylines, analyst briefings, media, and sales surfaces.
  • •Translate platform capabilities into market-facing executive messaging and deliver unified narrative source code for GTM surfaces.
  • •Operate the executive social amplification engine across LinkedIn and YouTube, converting thought leadership into platform-specific assets and monitoring performance.
  • •Support integrated corporate narrative alignment by partnering with Brand, Product Marketing, Field Marketing, Digital Marketing, Investor Relations, and Employee Engagement.
  • •Bring MVP-style execution to executive comms by building AI-assisted content workflows, maintaining an editorial calendar, and instrumenting impact across earned media and executive social growth.

Pay and Benefits

Salary: USD 160,000 - 195,000 annually

Key Requirements

  • •Minimum 8 years in executive communications, PR, or corporate communications, with the majority in B2B SaaS or enterprise technology.
  • •Deep fluency in IT service management, Employee Experience, or HR tech, including the buyer, influencer ecosystem, and analyst community.
  • •Demonstrated track record building and executing C-suite thought leadership programs that generated measurable brand impact.
  • •Experience driving executive narrative through category-creation or company-repositioning moments, not just sustaining existing brand presence.
  • •Exceptional writing/editing and narrative architecture skills, with the ability to run an editorial calendar across multiple stakeholders under pressure.
Experience:8+ yearsB2B SaaSEnterprise technologyExecutive communicationsPRCorporate communicationsIT service managementEmployee ExperienceHR tech
Skills:Strategic thinkingWriting and editingNarrative architectureExecutive presenceStakeholder management
Languages:English
Tech Stack:LinkedInYouTubePodcastsSocial media

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor