Especialista en Atención al Cliente en Español I MT

Sutherland
Bogotá
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Empathy","Time management","Problem-solving","Active listening"]

Provide Spanish-language customer service for a telecom campaign, handling inquiries, cross-sell opportunities, basic tech support, and renewals to ensure high customer satisfaction and retention. Will manage multiple CRM systems, respond to inquiries via calls, email, and internal tools, and uphold SLA metrics in a dynamic, global environment.

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Sutherland
Sutherland
3 months ago

Especialista en Atención al Cliente en Español I MT

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Last checked: 21 minutes agoStatus: Live

Job Summary

Provide Spanish-language customer service for a telecom campaign, handling inquiries, cross-sell opportunities, basic tech support, and renewals to ensure high customer satisfaction and retention. Will manage multiple CRM systems, respond to inquiries via calls, email, and internal tools, and uphold SLA metrics in a dynamic, global environment.
Location: Bogotá
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer customer inquiries via phone to resolve questions and provide information
  • •Maintain key quality metrics, productivity, and SLA targets
  • •Provide basic technical support information to customers
  • •Deliver product and service information to customers
  • •Assist with customer service tasks such as renewals, refunds, and related requests

Key Requirements

  • •Bachelor’s degree or equivalent (Bachillerato culminado)
  • •Excellent verbal and written communication skills in Spanish
  • •Ability to multitask and manage multiple systems
  • •Active listening and customer understanding
  • •Basic proficiency with CRM and internal systems
Experience:TelecommunicationsCustomer service
Education:High School
Skills:CommunicationEmpathyTime managementProblem-solvingActive listening
Languages:Spanish
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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