Decagon

1 day ago

Strategic Account Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 39 minutes agoStatus: Live

Job Summary

Own and grow strategic enterprise accounts for a conversational AI platform, from prospecting and closing key strategic logos to building executive-level relationships across CX, Product, and Operations. Collaborate with founders, deployment strategists, and engineering to tailor solutions, while forecasting and reporting pipeline and revenue. Use deep understanding of customer priorities to drive expansion opportunities and share insights that influence product and roadmap direction.

Location: France

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Develop a strategy to break into and close key strategic logos
•Build deep, trusted relationships with stakeholders across CX, Product, and Operations
•Understand customer business challenges and priorities to uncover expansion opportunities
•Collaborate with internal teams (founders, deployment strategists, engineering) to deliver tailored solutions
•Forecast and report on pipeline and revenue, and provide feedback to influence the product roadmap

Travel: Medium travel

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVisionLife InsuranceDisability Benefits401kPensionParental LeaveFertility Benefits

Key Requirements

•7+ years of experience in strategic or enterprise sales
•Proven track record growing revenue and expanding business with large, complex accounts
•Excellent communication, presentation, and negotiation skills
•Strong business acumen and ability to speak the language of the C-suite
•Bachelor’s degree or equivalent work experience

Experience:7+ yearsEnterprise salesB2BAICustomer support/experience software

Skills:CommunicationPresentationNegotiationBusiness acumenRelationship management

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Decagon

1 day ago

Strategic Account Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 39 minutes agoStatus: Live

Job Summary

Location: France

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Develop a strategy to break into and close key strategic logos
•Build deep, trusted relationships with stakeholders across CX, Product, and Operations
•Understand customer business challenges and priorities to uncover expansion opportunities
•Collaborate with internal teams (founders, deployment strategists, engineering) to deliver tailored solutions
•Forecast and report on pipeline and revenue, and provide feedback to influence the product roadmap

Travel: Medium travel

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVisionLife InsuranceDisability Benefits401kPensionParental LeaveFertility Benefits

Key Requirements

•7+ years of experience in strategic or enterprise sales
•Proven track record growing revenue and expanding business with large, complex accounts
•Excellent communication, presentation, and negotiation skills
•Strong business acumen and ability to speak the language of the C-suite
•Bachelor’s degree or equivalent work experience

Experience:7+ yearsEnterprise salesB2BAICustomer support/experience software

Skills:CommunicationPresentationNegotiationBusiness acumenRelationship management

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor