Account Representative, SMB (South)

PayPal
Germany
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer focus","Communication","Organization","Prioritization","Collaboration"]

Own and manage end-to-end commercial relationships for a portfolio of ~200 SMB merchants across Southern Germany. Drive growth by protecting transaction margin through consistent account management, retention, and sales activity. Collaborate with internal teams to resolve merchant needs, use AI-powered tools to identify growth and risk opportunities, and keep pipeline, forecast, and portfolio reporting accurate while sharing best practices.

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FursaFursa
PayPal
PayPal
2 days ago

Account Representative, SMB (South)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own and manage end-to-end commercial relationships for a portfolio of ~200 SMB merchants across Southern Germany. Drive growth by protecting transaction margin through consistent account management, retention, and sales activity. Collaborate with internal teams to resolve merchant needs, use AI-powered tools to identify growth and risk opportunities, and keep pipeline, forecast, and portfolio reporting accurate while sharing best practices.
Location: Germany
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own and manage the commercial relationship with SMB merchants, working with PayPal colleagues to deliver end-to-end outcomes.
  • •Protect existing transaction margin and drive growth through consistent account management, retention, and sales activity.
  • •Use AI-powered tools to spot growth, cross-sell, and risk opportunities across the merchant portfolio.
  • •Maintain accurate pipeline, forecast, and portfolio health reporting, and share effective practices with fellow colleagues.
  • •Coordinate internal teams to resolve merchant needs and determine the right action when standard process isn’t sufficient.

Pay and Benefits

Perks:Health InsuranceRetirementPaid LeaveLearning Budget

Key Requirements

  • •3+ years of relevant experience and a Bachelor’s degree (or equivalent education and experience).
  • •Experience acquiring, managing, and expanding relationships with small and medium-sized merchants.
  • •Ability to structure and prioritize work for a large customer book while maintaining service quality and follow-through.
  • •Skilled in customer and commercial conversations—building trust, identifying needs, and converting opportunities.
  • •Comfort using AI, data, and playbooks to make trade-offs and escalate appropriately when needed.
Education:Bachelor's
Skills:Customer focusCommunicationOrganizationPrioritizationCollaboration

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn