Daimler Truck

1 day ago

Chief Customer Experience Strategist & Manager (w/m/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Own and continuously evolve the international Customer Experience (CX) strategy for Daimler Buses across the customer journey. Analyze customer touchpoints and underlying business processes, define improvements, and enhance customer feedback management and systems. Lead the rollout of CX and customer feedback solutions across relevant markets, manage the current feedback tool, and build reports and interactive dashboards to enable data-driven, AI-supported customer satisfaction steering. Coordinate cross-functional CX initiatives.

Location: Ulm

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Continuously develop, oversee, and implement the international Daimler Buses CX strategy along the customer journey.
•Analyze customer touchpoints and core business processes for customer orientation, and derive and implement improvement measures.
•Design and continuously improve customer feedback processes and customer feedback management.
•Manage the current customer feedback tool and lead cross-functional and company-wide projects to develop future customer feedback system solutions.
•Plan, coordinate, and execute international rollouts of CX and customer feedback solutions, and create reports and interactive dashboards for AI-supported customer satisfaction steering.

Pay and Benefits

Perks:PensionRemote WorkLearning Budget

Key Requirements

•Completed degree in business administration, marketing, customer experience, economics informatics/psychology, data analytics, change management, or a comparable field.
•Several years of experience designing, coordinating, and implementing cross-functional projects, ideally in customer experience or process management.
•Strong knowledge of Microsoft 365, especially PowerPoint, Excel, and Power BI; ideally experience with SAP Signavio.
•Excellent English and German skills in speaking and writing.
•Structured, independent working style plus strong social and intercultural communication and coordination across hierarchical and functional boundaries.

Experience:Customer experienceProcess managementMarketingBus industry

Education:

Skills:Structured working styleIndependent workIntercultural communicationCross-functional coordinationStakeholder communication

Languages:EnglishGerman

Tech Stack:Microsoft 365PowerPointExcelPower BISAP SignavioLinkedIn Learning

Company Brief

Daimler Truck

Designs, manufactures and sells commercial vehicles including trucks, buses and related services. Focuses on global transportation solutions, powertrains, electrification and digital services for freight and passenger mobility across multiple regions.

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Leinfelden-Echterdingen, Germany

Founded: 2021

Website LinkedIn

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Daimler Truck

1 day ago

Chief Customer Experience Strategist & Manager (w/m/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Ulm

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Continuously develop, oversee, and implement the international Daimler Buses CX strategy along the customer journey.
•Analyze customer touchpoints and core business processes for customer orientation, and derive and implement improvement measures.
•Design and continuously improve customer feedback processes and customer feedback management.
•Manage the current customer feedback tool and lead cross-functional and company-wide projects to develop future customer feedback system solutions.
•Plan, coordinate, and execute international rollouts of CX and customer feedback solutions, and create reports and interactive dashboards for AI-supported customer satisfaction steering.

Pay and Benefits

Perks:PensionRemote WorkLearning Budget

Key Requirements

•Completed degree in business administration, marketing, customer experience, economics informatics/psychology, data analytics, change management, or a comparable field.
•Several years of experience designing, coordinating, and implementing cross-functional projects, ideally in customer experience or process management.
•Strong knowledge of Microsoft 365, especially PowerPoint, Excel, and Power BI; ideally experience with SAP Signavio.
•Excellent English and German skills in speaking and writing.
•Structured, independent working style plus strong social and intercultural communication and coordination across hierarchical and functional boundaries.

Experience:Customer experienceProcess managementMarketingBus industry

Education:

Skills:Structured working styleIndependent workIntercultural communicationCross-functional coordinationStakeholder communication

Languages:EnglishGerman

Tech Stack:Microsoft 365PowerPointExcelPower BISAP SignavioLinkedIn Learning

Company Brief

Daimler Truck

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Leinfelden-Echterdingen, Germany

Founded: 2021

Website LinkedIn