Integration Specialist

Appdirect
Toronto
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Stakeholder management","Process improvement","Problem-solving","Attention to detail"]

Become an expert on the PartnerStack platform and help companies onboard successfully from kickoff to launch. You’ll coordinate and guide customer onboarding projects, create workback schedules, and serve as the primary point of contact. Train customers on key platform aspects, document important decisions, and conduct discovery into partner goals and pain points to deliver consultative recommendations. Collaborate cross-functionally to support effective program launches.

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FursaFursa
Appdirect
Appdirect
23 hours ago

Integration Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Become an expert on the PartnerStack platform and help companies onboard successfully from kickoff to launch. You’ll coordinate and guide customer onboarding projects, create workback schedules, and serve as the primary point of contact. Train customers on key platform aspects, document important decisions, and conduct discovery into partner goals and pain points to deliver consultative recommendations. Collaborate cross-functionally to support effective program launches.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Continuously learn PartnerStack features and suggest improvements to the product.
  • •Coordinate and guide customer onboarding projects from kickoff to launch, including workback schedules and serving as primary point of contact.
  • •Train customers on key aspects of the PartnerStack platform.
  • •Document key decisions to guide customers for future platform decisions.
  • •Conduct discovery about partner experiences, goals, and pain points and make consultative recommendations; collaborate cross-functionally to support effective program launches.

Key Requirements

  • •Experience in customer experience, project coordination, implementations, or related roles.
  • •Ability to find new and effective ways to improve processes and provide value to clients.
  • •Communicate effectively and succinctly to convey value to customers with clarity.
  • •Previous experience in partnerships.
  • •Able to prioritize competing tasks and manage stakeholder expectations.
Experience:SaaSPartnershipsCustomer onboarding
Skills:CommunicationStakeholder managementProcess improvementProblem-solvingAttention to detail
Tech Stack:PartnerStack

Company Brief

Appdirect
Provides a cloud commerce platform enabling businesses and service providers to sell, distribute, and manage subscriptions, digital services, and third-party applications through marketplaces and billing/commerce tools.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn