IVR Automation Tester with Cyara

Brillio
New York
Workplace: HybridFull timeUSD 75 - 80 hourlyFunction: QA, Test & Release EngineeringExperience: 5+ yearsSkills: ["Analytical skills","Communication skills"]

Design, develop, and execute automated IVR tests for Amazon Connect call flows using Cyara. Validate the performance and functionality of contact center solutions, including API-based inbound/outbound call simulations (e.g., with Postman or custom scripts). Build and manage test cases, plans, and suites in QTest, track defects, and report quality metrics. Partner with QA, development, and product teams to integrate testing into CI/CD and improve testing strategies.

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FursaFursa
Brillio
Brillio
1 month ago

IVR Automation Tester with Cyara

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Design, develop, and execute automated IVR tests for Amazon Connect call flows using Cyara. Validate the performance and functionality of contact center solutions, including API-based inbound/outbound call simulations (e.g., with Postman or custom scripts). Build and manage test cases, plans, and suites in QTest, track defects, and report quality metrics. Partner with QA, development, and product teams to integrate testing into CI/CD and improve testing strategies.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Design and maintain automated test scripts for Amazon Connect call flows.
  • •Use Cyara to simulate voice interactions and stress-test IVR components.
  • •Validate performance and functionality of contact center solutions.
  • •Integrate API-based tests for inbound/outbound call simulations using Postman or custom scripts.
  • •Develop and manage test cases, plans, and suites in QTest, tracking defects and reporting quality metrics while collaborating with teams to improve testing processes.

Pay and Benefits

Salary: USD 75 - 80 hourly

Key Requirements

  • •5+ years of experience in software testing with a focus on automation.
  • •Hands-on experience with Amazon Connect and IVR testing.
  • •Proven expertise in Cyara for automated contact center testing.
  • •Experience with QTest for test case and defect management.
  • •Proficiency in scripting languages like Python, Java, or JavaScript, with familiarity in API testing and CI/CD integration.
Experience:5+ years
Skills:Analytical skillsCommunication skills
Tech Stack:Amazon ConnectCyaraIVRQTestPostmanPythonJavaJavaScriptAPI testingCI/CD

Company Brief

Brillio
Provides digital transformation and IT consulting services, including cloud migration, analytics, digital engineering, and managed services to accelerate business outcomes for enterprises across industries.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Santa Clara, United States
Founded: 2014
WebsiteLinkedIn