IT Project Manager - Customer Support Digital & Data Transformation

HP
Barcelona
Full timeFunction: Customer Support (Service Desk)Experience: 10+ yearsEducation: bachelorsSkills: ["Independent judgment","Strategic planning","Stakeholder communication","Risk management","Process improvement"]

Lead large, cross-functional IT programs for Customer Support digital and data transformation, partnering with business and IT leaders to define strategy, roadmaps, milestones, and delivery priorities. Own customer support delivery data product strategy and governance, act as a data SME, and apply deep knowledge of remote contact center operating models. Drive risk/issue and dependency governance, operational readiness, and measurable outcomes through data, analytics, technology, and process improvements.

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FursaFursa
HP
HP
22 hours ago

IT Project Manager - Customer Support Digital & Data Transformation

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Job Summary

Lead large, cross-functional IT programs for Customer Support digital and data transformation, partnering with business and IT leaders to define strategy, roadmaps, milestones, and delivery priorities. Own customer support delivery data product strategy and governance, act as a data SME, and apply deep knowledge of remote contact center operating models. Drive risk/issue and dependency governance, operational readiness, and measurable outcomes through data, analytics, technology, and process improvements.
Location: Barcelona
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Partner with Customer Support business and IT leaders to define and execute digital transformation and customer support transformation programs aligned to business strategy.
  • •Lead large, complex, cross-functional IT programs across Customer Support, data, analytics, and digital platforms with high business impact and risk complexity.
  • •Own the Digital CCC and/or Customer Support Delivery Data Product, driving strategy, roadmap, governance, evolution, and adoption in line with business priorities and enterprise data standards.
  • •Act as a data SME for contact center and/or customer support delivery capabilities, translating business requirements into data, reporting, analytics, and technology solutions.
  • •Provide program governance across risk/issue management, dependency tracking, executive reporting, operational readiness, and transition to sustainable solutions.

Key Requirements

  • •Bachelor's or Master's Degree in Computer Science, Information Technology, Business, Data/Analytics, or related discipline, or equivalent experience.
  • •Ideally 10+ years of experience leading complex IT projects or programs.
  • •Significant experience in Customer Support / Contact Center / Self Help, digital transformation, data/analytics, or related business transformation environments.
  • •Strong knowledge of IT project and program management, including requirements and roadmap management.
  • •Experience managing risk, issues, dependencies, and stakeholder communication for executive reporting and operational readiness.
Experience:10+ yearsCustomer supportContact centerSelf helpDigital transformationData analyticsDistributed operations
Education:Bachelor's
Skills:Independent judgmentStrategic planningStakeholder communicationRisk managementProcess improvement

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
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