Client Delivery Specialist

Informa
United States
Workplace: HybridFull timeUSD 50,000 - 63,000 annuallyFunction: Transportation & Fleet OperationsEducation: bachelorsSkills: ["Communication","Organization","Reliability","Multi-tasking","Problem-solving"]

Coordinate delivery of contracted products from inception to completion to ensure customer satisfaction. Own day-to-day reconfirmation of customer purchases, capture customer soft goals, collect and process online media deliverables, and manage post-sale changes. Serve as a responsive contact for inquiries by phone and email, provide order status and performance updates, and support weekly revenue forecasting and month-end proof of delivery tasks.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Informa
Informa
1 day ago

Client Delivery Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Coordinate delivery of contracted products from inception to completion to ensure customer satisfaction. Own day-to-day reconfirmation of customer purchases, capture customer soft goals, collect and process online media deliverables, and manage post-sale changes. Serve as a responsive contact for inquiries by phone and email, provide order status and performance updates, and support weekly revenue forecasting and month-end proof of delivery tasks.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Entry level

Key Responsibilities

  • •Coordinate receipt of online creative materials from agencies and/or advertisers to meet campaign deadlines.
  • •Build advertiser relationships to provide support and fulfill campaigns to help create a loyal customer base.
  • •Communicate with Sales, CSM, and Product Ops teams on campaign status, performance, and execution.
  • •Respond to internal and external customer inquiries by telephone and email to provide excellent customer service.
  • •Process campaign changes, provide order status/performance updates, set expectations on impact/timing, and complete weekly forecasting and month-end proof-of-delivery tasks.

Pay and Benefits

Salary: USD 50,000 - 63,000 annually
Perks:401kHealth InsuranceVisionDentalParental LeaveEquity

Key Requirements

  • •B.A. or B.S. degree required.
  • •Excellent oral and written communication skills, including strong phone skills.
  • •Strong organizational skills with the ability to handle multiple deadlines, phone calls, and projects.
  • •Accurate data entry skills, problem solving ability, and the ability to work independently.
  • •Proven sales and client management abilities, preferably in the advertising and agency marketplace (Customer Service Representative/Sales Administrator experience is a plus).
Experience:B2B technologyAdvertisingAgency marketplace
Education:Bachelor's
Skills:CommunicationOrganizationReliabilityMulti-taskingProblem-solving
Languages:English

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn