Duty Manager

Minor International
New Zealand
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Customer service","Problem-solving","Time management","Professionalism"]

Lead the front office team at Oaks Queenstown Shores Resort to deliver warm, professional guest experiences. Manage daily front office operations, oversee precise task execution, and ensure smooth check-ins and check-outs. Proactively handle and resolve guest concerns to maintain exceptional service standards. Work a rotating roster with shift times scheduled between 6:30am and 10:30pm, including weekends, while modeling best-in-class hospitality leadership.

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Minor International
Minor International
1 day ago

Duty Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead the front office team at Oaks Queenstown Shores Resort to deliver warm, professional guest experiences. Manage daily front office operations, oversee precise task execution, and ensure smooth check-ins and check-outs. Proactively handle and resolve guest concerns to maintain exceptional service standards. Work a rotating roster with shift times scheduled between 6:30am and 10:30pm, including weekends, while modeling best-in-class hospitality leadership.
Location: New Zealand
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead and inspire the front office team to deliver outstanding guest experiences with warmth and professionalism.
  • •Serve as a role model, driving the team to uphold high service excellence standards.
  • •Oversee the execution of daily front office tasks with precision and efficiency.
  • •Manage guest arrivals and departures, ensuring smooth check-in/check-out experiences.
  • •Proactively address and resolve guest concerns professionally to leave a lasting impression of exceptional service.

Pay and Benefits

Perks:Health InsuranceParental LeaveBirthday LeaveEap

Key Requirements

  • •Proven experience in a supervisory role within a hotel front office environment with strong leadership and team management capabilities.
  • •Extensive hospitality experience, ideally in a hotel or resort, with deep understanding of guest service standards and operations.
  • •Exceptional customer service skills and the ability to stay positive and professional in high-pressure situations.
  • •Strong time management skills to prioritise tasks and complete duties on time.
  • •Flexibility to work weekends and adjust to varying schedules based on operational needs.
Experience:HospitalityHotelsResorts
Skills:LeadershipCustomer serviceProblem-solvingTime managementProfessionalism
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn