Senior Technical Account Manager - Strategic Services (EMEA)

ClickUp
Ireland, United Kingdom
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer communication","Workflow design","Process design","Change management","Ownership"]

Partner with strategic customers to implement, expand, and mature how they use ClickUp. Own complex engagements from discovery through rollout and optimization, diagnosing workflows and designing scalable future-state solutions. Drive adoption and value realization by aligning stakeholders on success measures, using signals and feedback to mitigate risk, and supporting strategic business reviews. Turn business needs into scalable ClickUp solutions using workflows, structure, automations, reporting, and practical AI use cases while coordinating cross-functionally to improve customer outcomes.

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ClickUp
ClickUp
16 hours ago

Senior Technical Account Manager - Strategic Services (EMEA)

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Job Summary

Partner with strategic customers to implement, expand, and mature how they use ClickUp. Own complex engagements from discovery through rollout and optimization, diagnosing workflows and designing scalable future-state solutions. Drive adoption and value realization by aligning stakeholders on success measures, using signals and feedback to mitigate risk, and supporting strategic business reviews. Turn business needs into scalable ClickUp solutions using workflows, structure, automations, reporting, and practical AI use cases while coordinating cross-functionally to improve customer outcomes.
Location: Ireland, United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization.
  • •Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp.
  • •Guide governance, architecture, process design, and rollout planning across multiple teams or business units.
  • •Drive adoption and value realization by defining success measures and adoption milestones with stakeholders and identifying risks early.
  • •Design ClickUp solutions using workflows, structure, automations, reporting, and AI use cases, paired with enablement and change management support.

Key Requirements

  • •Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, or Implementation Consulting.
  • •Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders.
  • •Strong workflow and process design skills to translate ambiguous business needs into scalable solutions.
  • •Excellent customer communication skills across hands-on operators and executive stakeholders.
  • •Strong judgment in ambiguous environments, with an ownership mindset and track record of driving outcomes.
Experience:SaaS
Skills:Customer communicationWorkflow designProcess designChange managementOwnership
Tech Stack:AIWorkflowsWorkflow automationReportingCRMITSMEnterprise search

Company Brief

ClickUp
ClickUp provides an all-in-one productivity platform that combines tasks, docs, chat, goals, and automation to replace multiple workplace apps and increase team productivity for companies of all sizes.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Diego, United States
Founded: 2017
Glassdoor
Glassdoor: 4.1
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