Senior Engineering Manager, ITSM Operations

Atlassian
Bengaluru, India
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 12+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Communication","Stakeholder management","Inclusive culture building"]

Lead engineering delivery for Jira Service Management’s IT Operations organization, guiding a team that powers high-throughput, reliable incident detection and response for enterprise-scale ITSM/ITOM. Partner with Product and Design to shape roadmaps and customer-centric solutions, identify blockers with clear success metrics and OKR alignment, and drive technical/architectural decisions balancing speed, reliability, and long-term maintainability. Coach and grow leaders to build an inclusive, high-performing culture.

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Atlassian
Atlassian
1 day ago

Senior Engineering Manager, ITSM Operations

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Job Summary

Lead engineering delivery for Jira Service Management’s IT Operations organization, guiding a team that powers high-throughput, reliable incident detection and response for enterprise-scale ITSM/ITOM. Partner with Product and Design to shape roadmaps and customer-centric solutions, identify blockers with clear success metrics and OKR alignment, and drive technical/architectural decisions balancing speed, reliability, and long-term maintainability. Coach and grow leaders to build an inclusive, high-performing culture.
Location: Bengaluru, India
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Own high-quality software delivery while growing individuals and grooming leaders on the team.
  • •Partner with Product and Design to define roadmaps, shape customer-centric solutions, and measure impact.
  • •Identify blockers and ensure OKR/roadmap awareness, goals alignment, and success metrics visibility.
  • •Guide technical and architectural decisions, balancing delivery speed with reliability and long-term maintainability.
  • •Provide clear direction, coaching, and feedback to build an inclusive, high-performing team culture.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •12+ years of experience managing software engineers, leading production teams and high-performing individuals.
  • •Strong hands-on coding background with experience designing, reviewing, and debugging production systems.
  • •Experience building and operating large-scale, cloud-based web or SaaS products, including microservices and distributed systems.
  • •Proven ability to partner with Product Management and Design to deliver customer-facing features end-to-end.
  • •Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent practical experience.
Experience:12+ yearsCloudSaaSMicroservicesDistributed systemsITSMITOMIncident management
Education:Bachelor's in Computer Science, Engineering
Skills:LeadershipCoachingCommunicationStakeholder managementInclusive culture building
Tech Stack:CloudMicroservicesDistributed systemsSaaSJira Service Management (JSM)

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
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