Akima

6 months ago

Incident Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Manage day-to-day operations for enterprise computer systems, networks, infrastructure, databases, and help-desk support. Plan and maintain data technology operations, evaluate and recommend solutions, and coordinate platform transitions. Lead incident remediation activities, oversee the CBP Incident Management process, act as escalation representative, and manage Tier 1 and Tier 2 responses to ensure incidents are resolved, closed, and continuously improved.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Manage day-to-day operations of enterprise computer systems, networks, infrastructure, help-desk support, and databases.
•Plan and maintain data technology operations, including hardware, software, and telecommunications.
•Coordinate transitions from existing to new platforms and systems; monitor organizational technology needs.
•Lead incident remediation efforts by implementing the CBP Incident Management process and ensuring incidents are managed and reported correctly.
•Serve as escalation representative for incidents, manage Tier 1 and Tier 2 responses, ensure incidents are resolved and closed, and recommend ongoing improvements to the process.

Key Requirements

•Obtain a CBP Background Investigation/clearance; some billets may require DoD Secret or Top Secret access.
•Relevant certifications such as ITIL v3, CCNA, CCNP, and/or CIM.
•Bachelor’s degree in a related technical field (e.g., Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications).
•Minimum 10+ years of senior-level networking experience administering enterprise infrastructures in large complex enterprises.
•Working knowledge of networking and infrastructure equipment (routers, switches, firewalls, load balancers) and experience implementing enterprise-wide monitoring for servers, devices, and applications.

Experience:10+ years

Education:Bachelor's in Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

Skills:LeadershipProject managementCommunicationIncident remediationStakeholder collaboration

Certifications:ITIL v3CCNACCNPCIM

Languages:English

Tech Stack:NetworkingComputer systemsNetworksInfrastructureHelp-desk supportDatabasesTelecommunicationsRoutersSwitchesFirewallsLoad balancersEnterprise-wide monitoringServersApplicationsIncident management process

Eligibility

Security Clearance:CBP Background InvestigationDoD SecretTop Secret

Company Brief

Akima

Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website

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Akima

6 months ago

Incident Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Manage day-to-day operations of enterprise computer systems, networks, infrastructure, help-desk support, and databases.
•Plan and maintain data technology operations, including hardware, software, and telecommunications.
•Coordinate transitions from existing to new platforms and systems; monitor organizational technology needs.
•Lead incident remediation efforts by implementing the CBP Incident Management process and ensuring incidents are managed and reported correctly.
•Serve as escalation representative for incidents, manage Tier 1 and Tier 2 responses, ensure incidents are resolved and closed, and recommend ongoing improvements to the process.

Key Requirements

•Obtain a CBP Background Investigation/clearance; some billets may require DoD Secret or Top Secret access.
•Relevant certifications such as ITIL v3, CCNA, CCNP, and/or CIM.
•Bachelor’s degree in a related technical field (e.g., Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications).
•Minimum 10+ years of senior-level networking experience administering enterprise infrastructures in large complex enterprises.
•Working knowledge of networking and infrastructure equipment (routers, switches, firewalls, load balancers) and experience implementing enterprise-wide monitoring for servers, devices, and applications.

Experience:10+ years

Education:Bachelor's in Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

Skills:LeadershipProject managementCommunicationIncident remediationStakeholder collaboration

Certifications:ITIL v3CCNACCNPCIM

Languages:English

Eligibility

Security Clearance:CBP Background InvestigationDoD SecretTop Secret

Company Brief

Akima

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website