TTEC Digital

3 months ago

Genesys Platform Adoption Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Platform Adoption Specialist responsible for performing MACD tasks in the Genesys Cloud platform, independently scoping and executing configuration changes and lightweight integrations. Manages a high volume of opportunities with minimal supervision, coordinates with Platform Adoption Coordinators, documents changes, and stays current with Genesys Cloud releases to optimize engagements and ensure secure, high-quality implementations.

Location: Manila

Workplace: Remote

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Independently assess incoming PA requests, scope the required changes, and execute them directly in coordination with client contacts.
•Manage a high volume of concurrent MACD opportunities with strong prioritization and time-management skills.
•Perform configuration changes across the Genesys Cloud system, including lightweight custom IP development or integration work when required.
•Deliver high-quality, efficient implementations while adhering to Genesys Cloud, TTEC, and client best practices and security/compliance standards.
•Proactively communicate progress, risks, and completion status to internal coordinators, stakeholders, and clients.

Key Requirements

•Minimum 3 years of hands-on production experience with the Genesys Cloud platform.
•GCP certification (Genesys Cloud Platform / Professional level or equivalent).
•Demonstrated ability to independently scope and execute complex configuration changes.
•Proven track record of managing multiple concurrent MACD or similar operational requests with minimal supervision.
•Strong technical proficiency across Genesys Cloud core capabilities (routing, telephony, workforce management, integrations, reporting, etc.).

Experience:3+ yearsCustomer experienceCloud communicationsGenesys Cloud

Skills:CommunicationProblem-solvingCollaborationDocumentationTime-management

Certifications:GCP certification

Languages:English

Tech Stack:Genesys CloudGCPAPIsIP developmentMACDWorkload management

Company Brief

TTEC Digital

Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn

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TTEC Digital

3 months ago

Genesys Platform Adoption Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Remote

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Independently assess incoming PA requests, scope the required changes, and execute them directly in coordination with client contacts.
•Manage a high volume of concurrent MACD opportunities with strong prioritization and time-management skills.
•Perform configuration changes across the Genesys Cloud system, including lightweight custom IP development or integration work when required.
•Deliver high-quality, efficient implementations while adhering to Genesys Cloud, TTEC, and client best practices and security/compliance standards.
•Proactively communicate progress, risks, and completion status to internal coordinators, stakeholders, and clients.

Key Requirements

•Minimum 3 years of hands-on production experience with the Genesys Cloud platform.
•GCP certification (Genesys Cloud Platform / Professional level or equivalent).
•Demonstrated ability to independently scope and execute complex configuration changes.
•Proven track record of managing multiple concurrent MACD or similar operational requests with minimal supervision.
•Strong technical proficiency across Genesys Cloud core capabilities (routing, telephony, workforce management, integrations, reporting, etc.).

Experience:3+ yearsCustomer experienceCloud communicationsGenesys Cloud

Skills:CommunicationProblem-solvingCollaborationDocumentationTime-management

Certifications:GCP certification

Languages:English

Tech Stack:Genesys CloudGCPAPIsIP developmentMACDWorkload management

Company Brief

TTEC Digital

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn