Product Operations Manager (Child Safety) - Teen Experience (San Jose)

TikTok
San Jose
Workplace: OnsiteFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Communication","Problem-solving","Analytics","Cross-functional collaboration"]

Own end-to-end CSAM product operations for TikTok’s Teen Experience, ensuring timely detection, reporting, and removal across platforms. Monitor key metrics and incident trends to improve workflows and tooling, and develop SOPs and escalation frameworks to increase operational efficiency. Partner with Product, Engineering, Legal, and Trust & Safety to assess risk, support incident response, and maintain compliance with legal and regulatory requirements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
TikTok
TikTok
1 month ago

Product Operations Manager (Child Safety) - Teen Experience (San Jose)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own end-to-end CSAM product operations for TikTok’s Teen Experience, ensuring timely detection, reporting, and removal across platforms. Monitor key metrics and incident trends to improve workflows and tooling, and develop SOPs and escalation frameworks to increase operational efficiency. Partner with Product, Engineering, Legal, and Trust & Safety to assess risk, support incident response, and maintain compliance with legal and regulatory requirements.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee end-to-end CSAM detection and removal operations, ensuring timely and effective handling of cases.
  • •Monitor key metrics and incident trends to drive data-informed improvements to workflows and tooling.
  • •Develop and optimize SOPs, escalation frameworks, and automation solutions to enhance operational efficiency.
  • •Ensure compliance with legal and regulatory requirements, including reporting and audit support.
  • •Partner cross-functionally with Product, Engineering, Legal, and Trust & Safety teams to assess risks and support incident response.

Key Requirements

  • •Bachelor’s degree or above.
  • •3+ years of experience in Trust & Safety, product operations, or content moderation.
  • •Knowledge of CSAM regulations and industry best practices.
  • •Strong analytical, communication, and problem-solving skills.
  • •Ability to manage sensitive and high-impact content professionally.
Experience:Content moderationTrust & SafetySocial media
Education:Bachelor's
Skills:CommunicationProblem-solvingAnalyticsCross-functional collaboration
Tech Stack:Large language modelsMultimodal technologiesAutomation toolsWorkflow management systems

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn