Messaging Services Specialist Advisor - M365, Exchange onprem, MS teams

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 10+ yearsEducation: bachelorsSkills: ["Customer service","Problem-solving","Communication","Collaboration","Organizational/documentation"]

Own the transition, administration, support, and maintenance of Microsoft 365 messaging services for Exchange Online and Exchange On-Premises/Hybrid environments. Lead knowledge transfer from an incumbent vendor, manage high-availability messaging and mail-flow, and ensure security and compliance through Purview, Defender for O365, archiving/retention, eDiscovery, and anti-spam/phishing controls. Provide advanced troubleshooting, root-cause analysis, monitoring/reporting, and mentoring while collaborating with a global engineering team.

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FursaFursa
NTT
NTT
2 months ago

Messaging Services Specialist Advisor - M365, Exchange onprem, MS teams

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Last checked: 21 hours agoStatus: Live

Job Summary

Own the transition, administration, support, and maintenance of Microsoft 365 messaging services for Exchange Online and Exchange On-Premises/Hybrid environments. Lead knowledge transfer from an incumbent vendor, manage high-availability messaging and mail-flow, and ensure security and compliance through Purview, Defender for O365, archiving/retention, eDiscovery, and anti-spam/phishing controls. Provide advanced troubleshooting, root-cause analysis, monitoring/reporting, and mentoring while collaborating with a global engineering team.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Lead the transition, knowledge transfer, and support readiness for M365 messaging services from an incumbent vendor to the team
  • •Administer and troubleshoot Microsoft 365 services, including Exchange Online, Exchange on-premises, and Microsoft Teams
  • •Ensure security and compliance by configuring archiving/retention, eDiscovery for legal holds, and email protection policies; manage DLP and handle security incidents
  • •Monitor performance and usage, generate reporting on system performance, security, and compliance, and maintain comprehensive documentation
  • •Provide advanced technical support, perform root-cause analysis on failures, and mentor junior team members

Key Requirements

  • •Bachelor’s degree in computer science, Engineering, or a related field
  • •At least 10 years of experience administering and supporting M365 workloads
  • •Strong knowledge of M365 services/features including Exchange Online, Microsoft Teams, and Security & Compliance
  • •Ability to provide strong communication and problem-solving skills, explaining technical concepts to end users
  • •Certification in M365 or Azure is a plus
Experience:10+ years
Education:Bachelor's
Skills:Customer serviceProblem-solvingCommunicationCollaborationOrganizational/documentation
Certifications:M365Azure
Tech Stack:Microsoft 365Exchange OnlineExchange On-PremisesHybridMicrosoft TeamsMicrosoft PurviewDefender for O365PowerShellITSMEDiscoveryDLPAnti-spamAnti-malwareAnti-phishingJournal rulesArchivingRetention policiesRU/CUMonitoringBackups

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn