Partner Success Manager (PSM)

Smarsh
South Africa
Workplace: RemoteFull timeZAR 450,000 - 550,000 annuallyFunction: Customer Success & Account ManagementExperience: 5-10 yearsSkills: ["Analytical","Structured","Execution-focused","Communication","Stakeholder management","Trust building","Cross-functional collaboration"]

Own end-to-end renewal execution for partner-managed recurring revenue, leading 120-day pre-renewal planning, forecasting, and revenue protection. Manage partner health and churn risk through health scoring, adoption signals, and QBR governance. Act as a trusted partner advisor to drive value realization and escalations, coordinating with Channel Account Managers and Partner Enablement Managers across the partner lifecycle.

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Smarsh
Smarsh
4 days ago

Partner Success Manager (PSM)

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Last checked: 3 hours agoStatus: Live

Job Summary

Own end-to-end renewal execution for partner-managed recurring revenue, leading 120-day pre-renewal planning, forecasting, and revenue protection. Manage partner health and churn risk through health scoring, adoption signals, and QBR governance. Act as a trusted partner advisor to drive value realization and escalations, coordinating with Channel Account Managers and Partner Enablement Managers across the partner lifecycle.
Location: South Africa
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end renewal process for partner-managed recurring revenue, including 120-day pre-renewal orchestration and on-time renewal completion.
  • •Build and maintain renewal forecasts with risk visibility to protect revenue outcomes.
  • •Define and operationalize partner health scoring, monitor adoption/value-realization signals, and execute churn risk mitigation.
  • •Lead QBR cadence and governance processes to maintain partner alignment and drive renewal lifecycle accountability.
  • •Coordinate partner engagement and escalations, working with Channel Account Managers and Partner Enablement Managers to ensure disciplined execution and value realization.

Pay and Benefits

Salary: ZAR 450,000 - 550,000 annually

Key Requirements

  • •5-10 years in Customer Success, Partner Success, Account Management, or similar roles.
  • •Experience in SaaS or recurring revenue environments.
  • •Strong understanding of renewal processes, forecasting, and retention strategies.
  • •Experience using CRM platforms (e.g., Salesforce) for data-driven decision making.
  • •Analytical, structured, execution-focused approach to managing risk and ambiguity.
Experience:5-10 yearsSaaSRecurring revenue
Skills:AnalyticalStructuredExecution-focusedCommunicationStakeholder managementTrust buildingCross-functional collaboration
Tech Stack:SalesforceCRM

Company Brief

Smarsh
Provides cloud-based archiving, compliance, and e-discovery solutions that capture, retain, and monitor electronic communications across email, social media, mobile, and collaboration platforms for regulated industries.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Portland, United States
Founded: 2001
WebsiteLinkedIn