Associate Relationship Manager(ARM2) Shanghai ITCA Sub-branch (Shanghai, SH, CN, 200030)

HSBC
Shanghai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Relationship building","Sales orientation","Communication","Interpersonal skills","Customer centricity","Commercial orientation","Ability to work under pressure","Mature and independent mindset"]

Develop and grow a Premier customer base by building long-term relationships with an assigned Premier clientele portfolio. Manage clients’ total wealth by matching financial and investment solutions to their needs. Promote Premier Service to prospective customers, assess needs, and make appropriate referrals. Support branch improvement initiatives by gathering customer feedback and ensuring compliance with audit requirements and quality assurance standards.

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FursaFursa
HSBC
HSBC
3 days ago

Associate Relationship Manager(ARM2) Shanghai ITCA Sub-branch (Shanghai, SH, CN, 200030)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Develop and grow a Premier customer base by building long-term relationships with an assigned Premier clientele portfolio. Manage clients’ total wealth by matching financial and investment solutions to their needs. Promote Premier Service to prospective customers, assess needs, and make appropriate referrals. Support branch improvement initiatives by gathering customer feedback and ensuring compliance with audit requirements and quality assurance standards.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop the Premier customer base and build long-term relationships with an assigned Premier clientele portfolio.
  • •Manage clients’ total wealth by matching financial and investment product solutions to client needs.
  • •Promote Premier Service to potential customers, explore their needs, and make referrals to other business units when appropriate.
  • •Support branch improvement initiatives by collecting and using customer feedback.
  • •Ensure compliance with audit requirements and quality assurance standards.

Key Requirements

  • •University level education, preferably in finance, business or a related discipline.
  • •Experience in a client-facing environment with strong relationship-building capability.
  • •Strong sales and customer orientation, with good communication and interpersonal skills.
  • •High customer-centricity with dedication to deliver exceptional service quality.
  • •Fluency in Mandarin and English, plus strong interest in financial markets and an independent mindset under pressure.
Education:Bachelor's
Skills:Relationship buildingSales orientationCommunicationInterpersonal skillsCustomer centricityCommercial orientationAbility to work under pressureMature and independent mindset
Languages:MandarinEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn