Elastic

2 days ago

Help Desk Operations Manager, Partner Revenue Strategy & Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead the Partner Help Desk team within Partner Revenue Strategy & Operations, improving support for internal field teams and external partners. Manage escalations and ensure timely resolutions for partner deal registrations, partner agreements, not-for-resell license requests, and Partner Portal and workflow issues. Drive continuous improvement by analyzing help desk workflows, building documentation, and running training and coaching to develop team members. Collaborate cross-functionally with sales, partner operations, legal, and IT.

Location: India

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead the Partner Help Desk team and maintain a positive team culture.
•Train and mentor team members, providing ongoing feedback and coaching.
•Oversee deal registration and partner request workflows, resolving Partner Portal and operational/system issues.
•Analyze help desk workflows and implement documentation and best practices to improve service quality and efficiency.
•Manage escalated support cases and provide backup coverage during peak periods and team absences.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental Leave

Key Requirements

•3+ years of help desk/support experience managing case queues.
•3+ years of partner operations/partner programs experience.
•1+ years leading a team in a managerial role.
•2+ years of process improvement experience.
•2+ years working with CRM systems, preferably Salesforce.

Experience:Partner operationsHelp deskCRM

Skills:Team leadershipTrainingMentoringProcess improvementCross-functional communication

Languages:English

Tech Stack:SalesforceCRM systemsPartner Portal

Company Brief

Elastic

Builds the Elastic Stack (Elasticsearch, Kibana, Beats, Logstash) and provides search, observability, and security solutions that enable organizations to search, analyze, and protect data in real time across applications, infrastructure, and enterprises.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2012

Website LinkedIn

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Elastic

2 days ago

Help Desk Operations Manager, Partner Revenue Strategy & Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: India

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead the Partner Help Desk team and maintain a positive team culture.
•Train and mentor team members, providing ongoing feedback and coaching.
•Oversee deal registration and partner request workflows, resolving Partner Portal and operational/system issues.
•Analyze help desk workflows and implement documentation and best practices to improve service quality and efficiency.
•Manage escalated support cases and provide backup coverage during peak periods and team absences.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental Leave

Key Requirements

•3+ years of help desk/support experience managing case queues.
•3+ years of partner operations/partner programs experience.
•1+ years leading a team in a managerial role.
•2+ years of process improvement experience.
•2+ years working with CRM systems, preferably Salesforce.

Experience:Partner operationsHelp deskCRM

Skills:Team leadershipTrainingMentoringProcess improvementCross-functional communication

Languages:English

Tech Stack:SalesforceCRM systemsPartner Portal

Company Brief

Elastic

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2012

Website LinkedIn