Aon

4 weeks ago

Pension Administration Team Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead and coordinate a pensions administration team in Colombia supporting US clients, focusing on performance management, objective attainment, metrics, and reporting. Drive continuous improvement, ensure high-quality pension services, manage SLAs and dashboards, mentor team members, and act as the main liaison between the Colombia delivery team and US Pension Administration, in a hybrid Bogotá-based role.

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Guide and direct the team of pension analysts delivering pension administration tasks for North American clients (USA).
•Plan and assign work based on US priorities, ensuring deadlines and quality standards are met.
•Foster a collaborative, high-performing team culture and promote knowledge sharing.
•Define, monitor and report benchmarks, SLAs, and operational metrics for pension activities.
•Analyze performance data to identify trends, risks, and improvement opportunities.

Key Requirements

•Advanced English (spoken and written), able to lead meetings, discuss metrics and action plans, and provide feedback in English (B2+).
•Minimum 2 years of experience in operations management, metrics tracking and reporting, with proven team leadership.
•Experience in pensions, life insurance or financial services preferred but not required.
•Bachelor's degree or equivalent experience; fields such as mathematics, statistics, finance, actuarial science, economics, engineering, business administration, or IT related areas preferred but not mandatory.
•Proven track record in managing key metrics, SLAs, dashboards and operational reporting, using data to drive decisions and improvements.

Experience:2+ yearsPensionFinancial services

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingTeamworkAnalytical thinking

Languages:EnglishSpanish

Tech Stack:Microsoft Office

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Aon