Customer Service Representatives

Sutherland
Egypt
Workplace: OnsiteFull timeEGP 15,600 - 20,800 monthlyFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service"]

Join a customer service team in New Cairo providing hospitality and telecom/TV support across multiple accounts. You’ll handle customer inquiries for hotel, technical support, and TV streaming service lines while meeting KPI targets that drive incentives. This full-time on-site role is designed for graduates and dropouts with B2 English or higher, with promotion eligibility after 6 months, free learning resources, and structured benefits like night-shift allowance and transportation coverage.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Service Representatives

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Join a customer service team in New Cairo providing hospitality and telecom/TV support across multiple accounts. You’ll handle customer inquiries for hotel, technical support, and TV streaming service lines while meeting KPI targets that drive incentives. This full-time on-site role is designed for graduates and dropouts with B2 English or higher, with promotion eligibility after 6 months, free learning resources, and structured benefits like night-shift allowance and transportation coverage.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide hospitality customer support for a hotel account.
  • •Handle technical support for a telecom account.
  • •Provide customer service for a TV streaming service.
  • •Support customers while meeting KPI targets that affect incentives.

Pay and Benefits

Salary: EGP 15,600 - 20,800 monthly
Perks:Night ShiftWellness StipendTherapy SessionsGym MembershipEmployee DiscountsCommuter BenefitsLearning BudgetEmployee Referral

Key Requirements

  • •B2 English or above (B2 / B2+ / C1).
  • •Graduates & dropouts are welcome to apply.
  • •Previous experience is a plus.
  • •Males: military papers are required.
Skills:CommunicationCustomer service
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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