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5 days ago

GTC Investor Call Center Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Answer a high volume of incoming client calls and respond to client emails. Research client inquiries, troubleshoot and resolve basic technical issues during single phone interactions, and provide clear guidance to maximize customer experience. Process fee and transaction payments by credit card, stay current on operational functions, and complete required BSA/AML and compliance training as assigned.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer a large volume of incoming client calls and handle client queue call backs daily.
•Reply to client email requests daily.
•Research client inquiries and provide timely solutions.
•Troubleshoot and resolve basic technical problems over the phone with clear, organized communication.
•Process fee payments and transaction fees by credit card, maintain awareness of operational functions, and complete required BSA/AML and other compliance training.

Key Requirements

•High school or GED, plus specialized schooling and/or on-the-job education in a specific skill area, with 7 to 11 months related experience and/or training.
•Ability to read and understand instructions, correspondence, policy manuals, and procedure manuals, and write simple correspondence and routine reports.
•Basic mathematical skills, including adding, subtracting, multiplying, and dividing, and computing rates, ratios, and percents.
•Strong critical thinking skills to follow written/oral instructions and handle problems with several known variables.
•Proficiency with Microsoft Office applications (Word, spreadsheets), internet, email, and database software.

Education:High School

Skills:Organizational skillsInterpersonal communicationCustomer relationsAbility to troubleshootProblem-solving

Tech Stack:Microsoft OfficeWordSpreadsheetsInternetEmailDatabase software10-KeyAccountingAlphanumeric Data Entry

Company Brief

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Bank holding company that operates Centennial Bank and provides commercial and consumer banking services, including lending, deposits, treasury management, and online banking. Serves individuals, businesses, and public entities across the southern United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Conway, United States

Founded: 1998

Website LinkedIn

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Home BancShares

5 days ago

GTC Investor Call Center Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer a large volume of incoming client calls and handle client queue call backs daily.
•Reply to client email requests daily.
•Research client inquiries and provide timely solutions.
•Troubleshoot and resolve basic technical problems over the phone with clear, organized communication.
•Process fee payments and transaction fees by credit card, maintain awareness of operational functions, and complete required BSA/AML and other compliance training.

Key Requirements

•High school or GED, plus specialized schooling and/or on-the-job education in a specific skill area, with 7 to 11 months related experience and/or training.
•Ability to read and understand instructions, correspondence, policy manuals, and procedure manuals, and write simple correspondence and routine reports.
•Basic mathematical skills, including adding, subtracting, multiplying, and dividing, and computing rates, ratios, and percents.
•Strong critical thinking skills to follow written/oral instructions and handle problems with several known variables.
•Proficiency with Microsoft Office applications (Word, spreadsheets), internet, email, and database software.

Education:High School

Skills:Organizational skillsInterpersonal communicationCustomer relationsAbility to troubleshootProblem-solving

Tech Stack:Microsoft OfficeWordSpreadsheetsInternetEmailDatabase software10-KeyAccountingAlphanumeric Data Entry

Company Brief

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Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Conway, United States

Founded: 1998

Website LinkedIn