NTT

1 month ago

Helpdesk Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide IT service desk support for end-users, including guidance and training for IT devices, applications, and processes. Log, update, and escalate support issues promptly, and support end-user IT onboarding. Collaborate with internal IT teams on testing, integration, and maintenance while helping identify and improve IT tools and processes. Work in 24/7 rotational shifts with mandatory office attendance.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Discover and help implement IT process and technology improvements and new business tools.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and strong communication with various stakeholders.
•Strong troubleshooting skills for bug-finding and resolution.
•IT troubleshooting knowledge for Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment.
•Ability to work independently in a diverse global team; willing to learn and grow in other IT business areas.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT