Senior Expert Excellence & Performance - Specialty Lines (IN)

Allianz
India, United Kingdom
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving"]

Senior role within Allianz's Global Operations for Specialty Lines focusing on quality management, learning and development, and operational risk oversight. Partners with platform teams to ensure compliance with standards, monitor KPIs, and drive excellence through governance, analytics, and AI readiness in a large, global insurance context.

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Allianz
Allianz
3 months ago

Senior Expert Excellence & Performance - Specialty Lines (IN)

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Last checked: 2 hours agoStatus: Live

Job Summary

Senior role within Allianz's Global Operations for Specialty Lines focusing on quality management, learning and development, and operational risk oversight. Partners with platform teams to ensure compliance with standards, monitor KPIs, and drive excellence through governance, analytics, and AI readiness in a large, global insurance context.
Location: India, United Kingdom
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Ensure compliance with Standards and Regulatory requirements related to Quality, Claims and Customer Protection.
  • •Ensure timely Complaints Management and Quality Assurance in defined scope.
  • •Foster Specialty Lines LOB-Organization as oneTeam by enabling global mechanisms for Quality Management, tools, reporting, governance in line with an organization of ~1000 employees in Operations.
  • •Provide robust guidelines and guarantees execution in Learning & Development to align with Specialty Lines Operations and Allianz Partners strategic goals; participate in training need collection and content development.
  • •Supports experts in Operational Risks such as Leakage controls, Fraud Prevention, Detection and Management; AI Readiness in an environment shaped by AI, ML, data analytics and cloud-based tools.

Key Requirements

  • •Quality and Data certification recommended.
  • •Experience in business Operations, quality & support processes in large organizations.
  • •Warranty experience if applying externally.
  • •Proficiency in Excel and other telephony tools.
  • •Fluent English and / or any other EU language desirable.
Skills:CommunicationProblem-solving
Certifications:Quality certificationData certification
Languages:English
Tech Stack:ExcelTelephony toolsAIMachine learningData analyticsCloud

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn