Spécialiste de support à distance - Services Digitaux / Digital Services Remote Support Specialist

Trane Technologies
Laval
Workplace: OnsiteFull time76,506.66 - 106,644.99 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: certificationSkills: ["Communication","Reasoning"]

Provide remote support for Trane Digital Services and Connected Mechanical customers using Trane Connect and Command Center. You will enable, map, tune, and monitor equipment analytics, view remote diagnostics, perform remote Digital Inspections, and document follow-up items. The role responds to on-demand calls, checks system operational integrity, and makes small-scale program adjustments. Exceptional written and verbal communication is critical, working closely with the Digital Services Team and customers on-site (5 days).

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Trane Technologies
Trane Technologies
5 months ago

Spécialiste de support à distance - Services Digitaux / Digital Services Remote Support Specialist

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide remote support for Trane Digital Services and Connected Mechanical customers using Trane Connect and Command Center. You will enable, map, tune, and monitor equipment analytics, view remote diagnostics, perform remote Digital Inspections, and document follow-up items. The role responds to on-demand calls, checks system operational integrity, and makes small-scale program adjustments. Exceptional written and verbal communication is critical, working closely with the Digital Services Team and customers on-site (5 days).
Location: Laval
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support Trane Digital Services and Connected Mechanical customers by enabling, mapping, tuning equipment analytics using Trane Connect and Command Center.
  • •View remote diagnostics and perform remote Digital Inspections.
  • •Respond to on-demand calls and monitor critical building metrics.
  • •Check systems for operational integrity and make small-scale adjustments to building system programs.
  • •Capture and document follow-up items/details in the Trane Connect platform while collaborating with the Digital Services Team and customers.

Pay and Benefits

Salary: 76,506.66 - 106,644.99 hourly

Key Requirements

  • •Technical diploma in building mechanics, refrigeration, or industrial automation, plus a minimum of five years of experience in a similar position (or an equivalent work-and-education combination).
  • •Strong communication skills.
  • •Mathematical aptitude.
  • •Reasoning ability.
Experience:5+ years
Education:Certification / Diploma
Skills:CommunicationReasoning
Tech Stack:Trane ConnectCommand Center

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn