Regional Service Manager, Central Region

Lucid Motors
Chicago
Full timeUSD 135,000 - 198,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: high_schoolSkills: ["Communication","Leadership","Attention to detail","Multitasking","Problem-solving"]

Oversee service operations across the Central Region to deliver an industry-leading customer experience and improve ROI through labor, maintenance/repair sales, expense control, and customer retention. Establish new service centers, hire and lead teams, enforce service processes, and own continuously improving service-center KPIs. Monitor efficiency, solve escalations, forecast staffing/resource needs, and coordinate with cross-functional partners while supporting strategic shifts.

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Lucid Motors
Lucid Motors
4 weeks ago

Regional Service Manager, Central Region

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Last checked: 5 hours agoStatus: Live

Job Summary

Oversee service operations across the Central Region to deliver an industry-leading customer experience and improve ROI through labor, maintenance/repair sales, expense control, and customer retention. Establish new service centers, hire and lead teams, enforce service processes, and own continuously improving service-center KPIs. Monitor efficiency, solve escalations, forecast staffing/resource needs, and coordinate with cross-functional partners while supporting strategic shifts.
Location: Chicago
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Communicate, enforce, and monitor Lucid service department processes.
  • •Coach, grow, develop, and lead direct reports.
  • •Ensure customer experience targets are achieved according to Lucid guidelines.
  • •Set up new service centers in the assigned region and own regional service-center KPIs.
  • •Monitor service efficiency, problem-solve delays/issues, and handle internal/external customer escalations while coordinating cross-functionally for retention and standards.

Pay and Benefits

Salary: USD 135,000 - 198,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeavePaid Holidays401k

Key Requirements

  • •High school diploma or GED equivalent.
  • •10+ years of service department experience (luxury preferred).
  • •Excellent written and verbal communication skills.
  • •Ability to analyze and interpret internal reports and maintain high accuracy and attention to detail.
  • •Ability to use basic computer applications (Microsoft Office) and learn proprietary DMS software; must have a valid driver license.
Experience:10+ yearsLuxury automotive
Education:High School
Skills:CommunicationLeadershipAttention to detailMultitaskingProblem-solving
Licenses:Valid driver license
Languages:English
Tech Stack:Microsoft OfficeDMS software

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn