Manager, Business Support and Monitoring

Pandora Group
United States
Workplace: OnsiteFull timeUSD 111,000 - 139,000Function: Product ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Collaboration","Communication","Adaptability","Customer-focused","Resilience"]

Lead business monitoring and support for end-to-end order visibility, ensuring seamless flow from order placement through warehouse fulfillment to invoicing. Serve as a subject matter expert and first-line support for supply chain application interfaces and order entry systems, troubleshooting integration issues and coordinating Level 2 escalations. Own incident escalation processes, drive change management for operational systems, and enable adoption through training and SOP governance.

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FursaFursa
Pandora Group
Pandora Group
2 months ago

Manager, Business Support and Monitoring

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead business monitoring and support for end-to-end order visibility, ensuring seamless flow from order placement through warehouse fulfillment to invoicing. Serve as a subject matter expert and first-line support for supply chain application interfaces and order entry systems, troubleshooting integration issues and coordinating Level 2 escalations. Own incident escalation processes, drive change management for operational systems, and enable adoption through training and SOP governance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Monitor supply chain application interfaces and order entry systems daily to ensure stability and uninterrupted order flow.
  • •Provide first-line support by identifying, troubleshooting, and resolving integration issues.
  • •Facilitate escalated incidents with Level 2 support teams, ensuring timely resolution and clear stakeholder communication.
  • •Act as SME and super user for ERP systems and integration points across warehouse and supply chain operations, leading change management initiatives.
  • •Develop and deliver training for operations super users and govern the SOP repository and electronic reference materials.

Pay and Benefits

Salary: USD 111,000 - 139,000
Perks:401kHealth InsuranceDentalVisionDisabilityLife InsurancePaid Leave

Key Requirements

  • •Bachelor’s degree in IT, Supply Chain, Operations Management or related field.
  • •5+ years supporting system integrations, configurations, and incident management in complex operational environments.
  • •Experience with supply chain, warehouse operations, and/or control tower environments with end-to-end visibility across ERP, WMS, and TMS systems.
  • •Advanced proficiency with data analysis tools and business intelligence dashboards to translate data into operational insights.
  • •Proven ability to diagnose complex issues, perform root cause analysis, and implement sustainable, scalable solutions.
Experience:5+ yearsSupply chainWarehouse operationsERPWMSTMSIncident management
Education:Bachelor's in IT, Supply Chain, Operations Management
Skills:CollaborationCommunicationAdaptabilityCustomer-focusedResilience
Tech Stack:ERPWMSTMSBusiness intelligence dashboards

Company Brief

Pandora Group
The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.
Industry: Luxury Goods
Headquarters: Copenhagen, Denmark
Website