Manager, Business Support and Monitoring

Lead business monitoring and support for end-to-end order visibility, ensuring seamless flow from order placement through warehouse fulfillment to invoicing. Serve as a subject matter expert and first-line support for supply chain application interfaces and order entry systems, troubleshooting integration issues and coordinating Level 2 escalations. Own incident escalation processes, drive change management for operational systems, and enable adoption through training and SOP governance.