Strategic Account Lead [Virginia]

Pulley (permitting)
Virginia
Workplace: RemoteFull timeUSD 120,000 - 140,000 annuallyFunction: Administration & Executive AssistanceExperience: 4-8 yearsSkills: ["Customer-obsession","Communication","Relationship building","Organizational skills","Cross-functional collaboration"]

Own 1–2 of Pulley’s largest enterprise accounts as the primary point of contact, keeping decision-makers confident through proactive communication and regular account reviews. Coordinate visibility across each account’s full project portfolio, partner on QBRs and renewals, and step in early to resolve issues. Serve as the internal voice of the customer—translating feedback into clear inputs for internal teams to drive program growth and process improvements.

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Pulley (permitting)
Pulley (permitting)
21 hours ago

Strategic Account Lead [Virginia]

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Last checked: 11 hours agoStatus: Live

Job Summary

Own 1–2 of Pulley’s largest enterprise accounts as the primary point of contact, keeping decision-makers confident through proactive communication and regular account reviews. Coordinate visibility across each account’s full project portfolio, partner on QBRs and renewals, and step in early to resolve issues. Serve as the internal voice of the customer—translating feedback into clear inputs for internal teams to drive program growth and process improvements.
Location: Virginia
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own 1–2 enterprise accounts as the main point of contact and link between customer needs and internal delivery teams.
  • •Maintain portfolio visibility across the account’s project pipeline; represent the program, flag risks, and keep internal teams aligned.
  • •Lead customer relationship management through regular check-ins and monthly account reviews; partner on QBRs and renewals.
  • •Onboard new stakeholders as account scope grows, including training internal teams and bringing in outside collaborators.
  • •Translate customer insights into actionable input for internal teams and help drive process improvements that support successful delivery.

Pay and Benefits

Salary: USD 120,000 - 140,000 annually
Equity and Bonus:Equity

Key Requirements

  • •4–8 years of experience in project/program management or a related client-facing role.
  • •Background in construction, real estate, architecture, permitting, or a related field to read project status and communicate credibly.
  • •Customer-obsessed mindset with proactive communication and treating the customer’s goals as your own.
  • •Ability to go deep on large, complex programs with comfort overseeing concurrent workstreams.
  • •Strong communication skills to translate complex updates into crisp, customer-facing language.
Experience:4-8 yearsConstructionReal estateArchitecturePermitting
Skills:Customer-obsessionCommunicationRelationship buildingOrganizational skillsCross-functional collaboration
Tech Stack:AirtableNotionAsanaData dashboardsNo-code toolingAI

Company Brief

Pulley (permitting)
Pulley (withpulley.com) provides an AI‑powered permitting platform and expert-backed services to help commercial project teams identify requirements, submit applications, track reviews across 19,000+ jurisdictions, and secure approvals faster.
Industry: Construction Tech
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Funding: Seed
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn