Engagement Manager

Reflection AI
San Francisco, New York
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Stakeholder management","Communication","Leadership","Problem solving","Negotiation"]

Lead end-to-end AI deployment initiatives for enterprise customers, blending strategic advisory with hands-on delivery. Collaborate with Account Executives, Solutions Architects, and Forward Deployed Engineers to structure engagements, manage scope, and drive adoption. Fluent in Korean and English; navigate large organizations and translate technical context into executive updates to enable scaled, successful deployments.

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FursaFursa
Reflection AI
Reflection AI
3 months ago

Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead end-to-end AI deployment initiatives for enterprise customers, blending strategic advisory with hands-on delivery. Collaborate with Account Executives, Solutions Architects, and Forward Deployed Engineers to structure engagements, manage scope, and drive adoption. Fluent in Korean and English; navigate large organizations and translate technical context into executive updates to enable scaled, successful deployments.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Support technical discovery sessions to understand customer requirements. Work alongside Solutions Architects and Forward Deployed Engineers to structure strategic engagements, drafting Statements of Work (SOWs) that outline scope, milestones, and success criteria.
  • •Enable Forward Deployed Engineers during project delivery by navigating organizational complexity and facilitating access to customer subject-matter experts, systems, and data.
  • •Manage customer relationships by maintaining a regular cadence with executive sponsors and technical leads, while surfacing issues and celebrating wins.
  • •Lead delivery operations, including sprint ceremonies, milestone reviews, and progress reporting. Translate technical complexity into executive-level updates.
  • •Capture customer feedback to inform our research and product development priorities.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceParental LeaveRelocation SupportEquity

Key Requirements

  • •5+ years of experience in roles such as Engagement Manager, Technical Program Manager, or Deployment Strategist within consulting, technology, or enterprise software.
Experience:5+ yearsEnterprise softwareAIConsultingTechnology
Skills:Stakeholder managementCommunicationLeadershipProblem solvingNegotiation
Languages:KoreanEnglish
Tech Stack:AIMLSoftware architecture

Company Brief

Reflection AI
Builds frontier autonomous AI systems focused on autonomous coding agents (product: Asimov) to create organizational superintelligence, founded by former DeepMind/Google researchers and hiring across SF, NYC, London.
Industry: AI & Machine Learning
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2024
WebsiteLinkedInGlassdoor