Engagement Manager

Ramp
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Negotiation","Stakeholder management","Problem-solving","Leadership"]

Post-sales role in Europe owning a book of customers end-to-end from onboarding to adoption, driving activation, expansion opportunities, and revenue growth. You will manage change, quantify business impact for CFOs, and collaborate with Design & Engineering to influence product decisions while owning outcomes in a fast-growing fintech SaaS environment.

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Ramp
Ramp
3 months ago

Engagement Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Post-sales role in Europe owning a book of customers end-to-end from onboarding to adoption, driving activation, expansion opportunities, and revenue growth. You will manage change, quantify business impact for CFOs, and collaborate with Design & Engineering to influence product decisions while owning outcomes in a fast-growing fintech SaaS environment.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead customers through the full transformation journey, from implementation through agentic workflow adoption.
  • •Own the revenue target for your book of business.
  • •Build and own the change management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption past the finish line.
  • •Quantify and communicate Ramp's impact in the language CFOs and Controllers care about.
  • •Help customers understand and adopt Ramp's agentic finance capabilities, positioning new workflows not as features, but as fundamental changes to how their finance team operates.

Pay and Benefits

Perks:Paid LeaveWellness StipendCoffee Stipend

Key Requirements

  • •Right to work in the UK is required.
  • •AI fluency as a daily habit.
  • •Deep product expertise that translates into prescriptive recommendations.
  • •Commercial instinct and ability to turn customer success into revenue growth.
  • •Strong written and verbal communication.
Experience:FintechSaaSB2B
Skills:CommunicationNegotiationStakeholder managementProblem-solvingLeadership
Languages:English
Tech Stack:APIsAIWorkflowIntegration

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Ramp
Provides an AI-enabled finance operations platform offering corporate cards, expense management, bill payments, procurement, travel, treasury, and automated accounting to help finance teams save time and money.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2019
Glassdoor
Glassdoor: 4.2
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