Service Concierge (2nd Shift)

Serve as a service center front-line concierge for Lucid clients by greeting customers, answering phones, directing inquiries, and coordinating appointments. Manage open service tasks and follow-up, proactively contact customers, and keep accurate records in the system. Facilitate loaner agreements and pre-authorizations, assist with vehicle check-in through intake forms and photo documentation, and support service advisors while handling additional facility and service request duties.