High Tech Customer Success Manager - EMEA

Ashby
Berlin, London, Dublin, Amsterdam
Workplace: RemoteFull timeEUR 70,000 - 105,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Listening","Prioritization","Teaching","Detail-oriented","Data-driven"]

We are hiring a High Touch Customer Success Manager for the EMEA region to implement, train, and drive adoption of Ashby’s complex SaaS platform for a mid-market book of ~60 customers with >$1.5M ARR. You’ll collaborate cross-functionally, become a product/domain expert, and lead multi-week implementations while optimizing adoption and retention across Sales, Marketing, Product, and Operations.

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Ashby
Ashby
6 months ago

High Tech Customer Success Manager - EMEA

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Last checked: 11 hours agoStatus: Live

Job Summary

We are hiring a High Touch Customer Success Manager for the EMEA region to implement, train, and drive adoption of Ashby’s complex SaaS platform for a mid-market book of ~60 customers with >$1.5M ARR. You’ll collaborate cross-functionally, become a product/domain expert, and lead multi-week implementations while optimizing adoption and retention across Sales, Marketing, Product, and Operations.
Location: Berlin, London, Dublin, Amsterdam
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead and manage four to eight week implementations of Ashby for the EMEA region

Pay and Benefits

Salary: EUR 70,000 - 105,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveLearning BudgetEquity

Key Requirements

  • •2+ years of customer success experience in B2B SaaS, supporting implementation and adoption of complex technologies; manage four to eight week implementations
Experience:2+ yearsSaaSMid-marketCustomer success
Skills:CommunicationListeningPrioritizationTeachingDetail-orientedData-driven
Tech Stack:SaaS

Company Brief

Ashby
Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2018
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor