Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client service","Problem-solving","Teamwork","Leadership","Time management","Integrity"]

Serve as a senior teller in an in-person KeyBank branch, resolving complex client servicing issues and providing distinctive client service. Coach tellers to ensure efficient, accurate transaction processing and compliance with regulatory, security, and audit controls. Listen for financial wellness opportunities, educate clients on products and access channels, and transition customers to a banker for deeper conversations. Manage day-to-day teller line scheduling and support training for new tellers.

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FursaFursa
KeyCorp
KeyCorp
4 days ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a senior teller in an in-person KeyBank branch, resolving complex client servicing issues and providing distinctive client service. Coach tellers to ensure efficient, accurate transaction processing and compliance with regulatory, security, and audit controls. Listen for financial wellness opportunities, educate clients on products and access channels, and transition customers to a banker for deeper conversations. Manage day-to-day teller line scheduling and support training for new tellers.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide in-person client experience by being present with clients and teammates and addressing the impact on day-to-day experiences.
  • •Coach tellers and ensure efficient, effective, and accurate performance of teller functions, including balancing cash drawers within guidelines.
  • •Identify and resolve more complex client servicing issues and transition clients to a banker for deeper financial wellness conversations.
  • •Manage day-to-day teller line operations, including teller scheduling, coaching, and oversight of branch operational standards and operational/regulatory procedures.
  • •Support product and policy knowledge, attend huddles and debriefs, assist with onboarding and training new tellers, and work Saturdays as directed by management.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma, GED, or equivalent business experience (required).
  • •Minimum 3 years of demonstrated superior client relationship skills (required).
  • •Minimum 3 years of experienced cash handling (required).
  • •Working knowledge of PC with Windows-based applications and calculator (required).
  • •Demonstrated ability to lead, motivate, foster teamwork, and manage multiple tasks organizationally (required).
Experience:3+ years
Education:High School
Skills:Client serviceProblem-solvingTeamworkLeadershipTime managementIntegrity
Licenses:Notary License
Tech Stack:WindowsPC

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn