Quality & Training Specialist, Account Interaction & Search Safety - Lisbon - Spanish Speaker (Fixed-term Contract)

TikTok
Lisbon
Workplace: OnsiteContractFunction: Education & TrainingSkills: ["Problem-solving","Ownership","Stakeholder management","Self-motivation","Critical thinking"]

Ensure TikTok safety policies are enforced accurately at scale by conducting analytical audits of human moderation and monitoring performance targets. Perform root cause analysis on recurring quality issues and translate findings into actionable guidance for operational teams. Apply expert judgment to complex, high-risk cases, lead calibration across moderation teams, and support training rollouts for policy updates. Use AI and QA dashboards to generate weekly/monthly reports on accuracy, error trends, and policy gaps.

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FursaFursa
TikTok
TikTok
1 month ago

Quality & Training Specialist, Account Interaction & Search Safety - Lisbon - Spanish Speaker (Fixed-term Contract)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Ensure TikTok safety policies are enforced accurately at scale by conducting analytical audits of human moderation and monitoring performance targets. Perform root cause analysis on recurring quality issues and translate findings into actionable guidance for operational teams. Apply expert judgment to complex, high-risk cases, lead calibration across moderation teams, and support training rollouts for policy updates. Use AI and QA dashboards to generate weekly/monthly reports on accuracy, error trends, and policy gaps.
Location: Lisbon
Workplace: Onsite
Employment Type: Contract
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets.
  • •Perform deep-dives into recurring quality issues using RCA and translate insights into actionable feedback for operational guidelines and teams.
  • •Interpret safety policies for complex, ambiguous, or high-risk cases and validate benchmark data to guide enforcement accuracy.
  • •Lead calibration sessions and partner with cross-functional stakeholders to simplify policy explanations and align on global quality goals.
  • •Use AI and QA/reporting tools to prepare weekly and monthly reports and support training rollouts for policy and guideline updates.

Key Requirements

  • •Proven experience conducting analytical audits and maintaining data integrity in a trust & safety, compliance, or high-volume operational environment.
  • •Strong root cause analysis (RCA) skills, identifying error patterns and suggesting process optimizations to reduce errors while maintaining high-speed moderation.
  • •Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
  • •Excellent cross-functional communication skills, including leading calibration sessions and delivering training aligned to global quality goals.
  • •Fluency in Spanish for local content and stakeholder interaction, plus fluency in English as the primary working language.
Skills:Problem-solvingOwnershipStakeholder managementSelf-motivationCritical thinking
Languages:SpanishEnglish
Tech Stack:AIData visualizationRCAQA dashboardsCalibration platforms

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn