2 days ago

Quality & Training Specialist, Account Interaction & Search Safety - Lisbon - Spanish Speaker (Fixed-term Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Ensure TikTok safety policies are enforced accurately at scale by conducting analytical audits of human moderation and monitoring performance targets. Perform root cause analysis on recurring quality issues and translate findings into actionable guidance for operational teams. Apply expert judgment to complex, high-risk cases, lead calibration across moderation teams, and support training rollouts for policy updates. Use AI and QA dashboards to generate weekly/monthly reports on accuracy, error trends, and policy gaps.

Location: Lisbon

Workplace: Onsite

Employment Type: Contract

Job Function: Education & Training

Seniority: Mid level

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets.
•Perform deep-dives into recurring quality issues using RCA and translate insights into actionable feedback for operational guidelines and teams.
•Interpret safety policies for complex, ambiguous, or high-risk cases and validate benchmark data to guide enforcement accuracy.
•Lead calibration sessions and partner with cross-functional stakeholders to simplify policy explanations and align on global quality goals.
•Use AI and QA/reporting tools to prepare weekly and monthly reports and support training rollouts for policy and guideline updates.

Key Requirements

•Proven experience conducting analytical audits and maintaining data integrity in a trust & safety, compliance, or high-volume operational environment.
•Strong root cause analysis (RCA) skills, identifying error patterns and suggesting process optimizations to reduce errors while maintaining high-speed moderation.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent cross-functional communication skills, including leading calibration sessions and delivering training aligned to global quality goals.
•Fluency in Spanish for local content and stakeholder interaction, plus fluency in English as the primary working language.

Skills:Problem-solvingOwnershipStakeholder managementSelf-motivationCritical thinking

Languages:SpanishEnglish

Tech Stack:AIData visualizationRCAQA dashboardsCalibration platforms

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Quality & Training Specialist, Account Interaction & Search Safety - Lisbon - Spanish Speaker (Fixed-term Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Lisbon

Workplace: Onsite

Employment Type: Contract

Job Function: Education & Training

Seniority: Mid level

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets.
•Perform deep-dives into recurring quality issues using RCA and translate insights into actionable feedback for operational guidelines and teams.
•Interpret safety policies for complex, ambiguous, or high-risk cases and validate benchmark data to guide enforcement accuracy.
•Lead calibration sessions and partner with cross-functional stakeholders to simplify policy explanations and align on global quality goals.
•Use AI and QA/reporting tools to prepare weekly and monthly reports and support training rollouts for policy and guideline updates.

Key Requirements

•Proven experience conducting analytical audits and maintaining data integrity in a trust & safety, compliance, or high-volume operational environment.
•Strong root cause analysis (RCA) skills, identifying error patterns and suggesting process optimizations to reduce errors while maintaining high-speed moderation.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent cross-functional communication skills, including leading calibration sessions and delivering training aligned to global quality goals.
•Fluency in Spanish for local content and stakeholder interaction, plus fluency in English as the primary working language.

Skills:Problem-solvingOwnershipStakeholder managementSelf-motivationCritical thinking

Languages:SpanishEnglish

Tech Stack:AIData visualizationRCAQA dashboardsCalibration platforms

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn