Care Advocate

Maven Clinic
Arizona, District of Columbia, Delaware, Florida, Georgia, Hawaii, Illinois, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, New Jersey, New Mexico, Nevada, New York, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Vermont, Wisconsin
Workplace: RemoteFull timeUSD 55,000 - 65,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Problem-solving","Flexibility","Growth mindset","Empathetic communication","Collaboration"]

Serve as a key member-facing resource for Maven’s virtual clinic, helping members navigate digital care and access support across a broad healthcare network. Manage high-volume introductory video appointments, answer questions promptly, provide personalized recommendations and education, and escalate or close the loop on member concerns. Collaborate across Care Delivery, Customer Support, Provider, and Product teams to ensure timely access, investigate resources, and support member needs.

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Maven Clinic
Maven Clinic
1 day ago

Care Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a key member-facing resource for Maven’s virtual clinic, helping members navigate digital care and access support across a broad healthcare network. Manage high-volume introductory video appointments, answer questions promptly, provide personalized recommendations and education, and escalate or close the loop on member concerns. Collaborate across Care Delivery, Customer Support, Provider, and Product teams to ensure timely access, investigate resources, and support member needs.
Location: Arizona, District of Columbia, Delaware, Florida, Georgia, Hawaii, Illinois, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, New Jersey, New Mexico, Nevada, New York, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Vermont, Wisconsin
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Prioritize tasks and manage a high-volume schedule of introductory video appointments with members.
  • •Answer member questions promptly, assist with product-related needs, provide personalized recommendations, and escalate appropriately when needed.
  • •Navigate members’ healthcare networks to ensure access to care and investigate available resources and support.
  • •Coordinate follow-up and close the loop on outstanding items; provide education and resources related to members’ program needs.
  • •Collaborate with cross-functional partners to facilitate timely access to care, support member referral needs, and address social determinants of health needs.

Pay and Benefits

Salary: USD 55,000 - 65,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDental401kParental LeaveLearning Budget

Key Requirements

  • •Background in allied health, human services, or healthcare.
  • •1-2+ years of direct patient care experience or digital health experience.
  • •Ability to communicate with patients empathetically in writing and verbally, with a focus on a positive member experience.
  • •Experience achieving KPIs related to engagement, satisfaction, and productivity.
  • •Proficiency navigating new technologies and systems while working remotely.
Experience:HealthcareDigital health
Skills:Problem-solvingFlexibilityGrowth mindsetEmpathetic communicationCollaboration
Tech Stack:Google suiteCRMEHRZendesk

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Maven Clinic
Maven Clinic is a virtual-first women’s and family healthcare platform offering telehealth services, care navigation, and employer-sponsored programs covering fertility, pregnancy, postpartum, pediatrics, and family planning.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: New York, United States
Founded: 2014
WebsiteLinkedIn