Coordinator of Service Excellence & Continuous Improvement initiatives - Global Shared Service Centers (Green Belt)

Aon
Mexico City
Workplace: HybridFull timeFunction: Industrial, Process & Manufacturing EngineeringEducation: bachelorsSkills: ["Analytical","Problem-solving","Collaboration","Communication","Stakeholder management"]

Drive service excellence by leading continuous improvement and process transformation initiatives for a global shared services organization. Partner with cross-functional teams to apply Lean Six Sigma methods, perform root-cause analyses, and reengineer end-to-end processes. Define and track KPIs, build dashboards for performance insights, and present recommendations to senior leadership. Help scale operational stability through productivity, quality enhancements, standardization, and automation/AI improvements across Mexico and Colombia.

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FursaFursa
Aon
Aon
19 hours ago

Coordinator of Service Excellence & Continuous Improvement initiatives - Global Shared Service Centers (Green Belt)

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Last checked: 14 hours agoStatus: Live

Job Summary

Drive service excellence by leading continuous improvement and process transformation initiatives for a global shared services organization. Partner with cross-functional teams to apply Lean Six Sigma methods, perform root-cause analyses, and reengineer end-to-end processes. Define and track KPIs, build dashboards for performance insights, and present recommendations to senior leadership. Help scale operational stability through productivity, quality enhancements, standardization, and automation/AI improvements across Mexico and Colombia.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Industrial, Process & Manufacturing Engineering

Key Responsibilities

  • •Apply Lean Six Sigma principles to deliver process improvement projects.
  • •Perform root-cause analyses and identify opportunities for standardization, automation, and AI-driven enhancements.
  • •Define KPIs and implement performance measurement systems and dashboards to guide decision-making.
  • •Use data analysis tools to generate insights on process performance and present findings to senior management.
  • •Foster continuous improvement by running workshops/training and partnering with functions including Finance, Technology, and Workforce Management to implement improvements.

Key Requirements

  • •Bachelor's degree and advanced/fluent English level for working with global stakeholders.
  • •Green Belt–certified process improvement experience using Six Sigma frameworks.
  • •Experience in process/operational excellence, continuous improvement, process transformation, or quality management.
  • •Strong performance management background, including KPI/indicator development, operational metrics, and data-driven decision-making.
  • •Desirable knowledge of Agile methodologies (Scrum) plus process automation technologies and emerging AI solutions.
Experience:Continuous improvementLean Six SigmaService-based organizationsShared service centersProcess transformationQuality management
Education:Bachelor's
Skills:AnalyticalProblem-solvingCollaborationCommunicationStakeholder management
Certifications:Green Belt
Languages:English
Tech Stack:Lean Six SigmaSix SigmaAgileScrumDashboardsAIProcess automation

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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