Service Writer

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Content & Editorial (Writing/Editing)Education: high_schoolSkills: ["Customer focus","Relationship building","Problem-solving","Adaptability","Communication"]

Schedule equipment rentals and write customer damage work orders while maintaining customer service standards. You’ll assist the service manager with customer damage and internal work orders, respond to inbound leads, and guide customers through the rental process. Build and nurture contractor relationships to expand the customer base, educate customers on cost savings and efficiency, and promptly handle inquiries, complaints, and communications. The role includes onsite work in Haskell, TX.

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EquipmentShare
EquipmentShare
1 day ago

Service Writer

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Last checked: 12 minutes agoStatus: Live

Job Summary

Schedule equipment rentals and write customer damage work orders while maintaining customer service standards. You’ll assist the service manager with customer damage and internal work orders, respond to inbound leads, and guide customers through the rental process. Build and nurture contractor relationships to expand the customer base, educate customers on cost savings and efficiency, and promptly handle inquiries, complaints, and communications. The role includes onsite work in Haskell, TX.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Write customer damage work orders, order parts, and bill work orders.
  • •Assist the service manager with customer damage and internal work orders.
  • •Respond to inbound leads and guide customers through the equipment rental process.
  • •Expand and maintain customer relationships to ensure high customer satisfaction.
  • •Promptly respond to and resolve customer inquiries, requests, complaints, and communications.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipTool Reimbursements

Key Requirements

  • •3–4 years of sales experience (equipment sales experience is a plus).
  • •High school diploma or equivalent.
  • •Strong interpersonal and problem-solving skills with a focus on solving customer problems.
  • •Ability to build, nurture, and maintain customer relationships throughout the rental process.
  • •Ability to pass a background check and a 10-panel drug screen (safety sensitive position).
Experience:SalesEquipment rentals
Education:High School
Skills:Customer focusRelationship buildingProblem-solvingAdaptabilityCommunication
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn