Customer Service Representative (Remote)

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Patience","Problem-solving","De-escalation"]

Serve as the frontline support for clients and their customers by handling inbound inquiries via phone, email, chat, and tickets. Resolve issues, troubleshoot problems, and escalate complex cases while keeping customers informed and satisfied. Maintain product/process knowledge, stay current on updates and promotions, and log every interaction in the CRM or ticketing system. Work remotely and help build trust and loyalty through timely, accurate service.

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FursaFursa
Qureos
Qureos
2 months ago

Customer Service Representative (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as the frontline support for clients and their customers by handling inbound inquiries via phone, email, chat, and tickets. Resolve issues, troubleshoot problems, and escalate complex cases while keeping customers informed and satisfied. Maintain product/process knowledge, stay current on updates and promotions, and log every interaction in the CRM or ticketing system. Work remotely and help build trust and loyalty through timely, accurate service.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to inbound inquiries via phone, email, chat, or ticketing system in a professional and timely manner.
  • •Listen to customer concerns, identify needs, and provide accurate solutions.
  • •Resolve complaints and troubleshoot issues; escalate complex cases when necessary.
  • •Guide customers through processes, troubleshooting steps, or account updates.
  • •Log all customer interactions in the CRM or ticketing system and follow up to ensure resolution and satisfaction.

Pay and Benefits

Perks:Remote WorkPaid Training

Key Requirements

  • •Previous experience in customer service, call center, or client-facing support roles is preferred.
  • •Entry-level candidates with strong customer service skills and a passion for helping others are encouraged to apply.
  • •Proficiency with customer service software (Zendesk, Freshdesk, HubSpot Service Hub, or Salesforce Service Cloud) is a plus.
  • •Ability to handle phone systems, chat platforms, and email management.
  • •Excellent verbal and written communication skills with empathy, patience, and strong problem-solving ability.
Experience:Customer serviceCall center
Skills:CommunicationEmpathyPatienceProblem-solvingDe-escalation
Tech Stack:ZendeskFreshdeskHubSpot Service HubSalesforce Service CloudCRMTicketing systemMicrosoft OfficeGoogle WorkspacePhone systemsChat platformsEmail

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn