Contact Centre Representative II (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving"]

通过电话、电邮及实时通讯等渠道为客户提供信用卡与一般银行服务咨询，处理付款及个人网上理财相关问题。你将主动了解客户需求，推荐匹配的产品与服务，并在必要时提出合理方案以解决疑难，确保客户获得满意且高质量的服务。

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FursaFursa
HSBC
HSBC
6 hours ago

Contact Centre Representative II (Guangzhou, GD, CN, 510170)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

通过电话、电邮及实时通讯等渠道为客户提供信用卡与一般银行服务咨询，处理付款及个人网上理财相关问题。你将主动了解客户需求，推荐匹配的产品与服务，并在必要时提出合理方案以解决疑难，确保客户获得满意且高质量的服务。
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •通过电话、电邮及实时通讯等工具解答客户关于信用卡与一般银行服务的咨询并进行处理。
  • •提供个人网上理财、付款等相关业务的咨询与处理。
  • •发掘客户需求，向客户推荐合适的产品及服务并达成预期效果。
  • •根据情况提出合理方案，解决客户疑难问题。
  • •提供高质量客户服务，提升客户满意度。

Key Requirements

  • •具备良好的客户服务意识并愿意从事客户服务工作。
  • •粤语流利，思路清晰，语言表达能力强，擅于沟通。
  • •具备良好的团队合作精神。
  • •具备一定的英语沟通及读写能力。
  • •能接受轮班安排优先考虑。
Skills:Customer serviceCommunicationTeamworkProblem-solving
Languages:CantoneseEnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn